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2.0 New Admin Dashboard
Operate 2.0
Operate: Services
Operate: Services
Updated over a week ago

This article will review the services page, how to add a service, its required fields, and how to enable and disable a service for a brand's integration needs.

Viewing Services on a Brand's Account

  • Go to the new Lunchbox 2.0 Dashboard.

  • Click on Services in the navigations on the left side of the page in the Operate section.

  • Upon landing on the Services you may see various services have already been added to your client's Dashboard.

  • You will see all Services that has been added on the initial page. Currently, we have grouped certain services into three categories:

    • POS

    • Delivery

    • Gift Card

    • 3rd Party Marketplace

  • You can easily click on these tabs to see what Services have been enabled for what category type. See below for an example of what will appear on the page.

How to Add a Service(s)

Add Service(s) to an Account

From the new Services page in the 2.0 Dashboard:

  • Click on the Add tile on the All My Services tab.

  • A modal will appear on the right side of the page. You'll need to click in the drop-down field to see all services available for selection.

  • Once you have located the Service If you want to add a service, click on the service itself. Each service will have additional fields that must be completed before the service can be added to the account.

  • To see what each service will need per field, scroll to the bottom of this document for the article link on what you must supply.

  • After you've selected your service and updated its required fields, click the Save button at the bottom of the modal. A Successfully Created message will appear in the upper right corner of the Services page.

  • From there, you will find the service added to your Services page or within their corresponding category tabs.

Configurable Fields per Service per Category

POS

Aloha (NCR)

The brand will need to contact their NCR representative to retrieve this information for us. Once provided, we can add that information to the fields below.

  • Username: Provided by NCR & client.

  • Password: Provided by NCR & client.

  • Company Code: Provided by NCR & client.

Toast

  • Instore Open Item ID: Open Item GUID created for Toast In-Store Loyalty. This is set to "64f083a1-1fd2-4beb-a765-60e2a5113fd7" and should not be changed

  • Delivery Charge ID: Add the Delivery Charge GUID.

  • Send Delivery Charge Amount Toggle: Defaults to True.

Revel

These fields will be gathered in an email from Revel Support after we have been granted API access. Please see this article for more information:

  • Key: Add in the Key provided by Revel via email from the above article.

  • (Revel) URL: Add in the URL provided by Revel via email from the above article.

  • Secret: Add in the Secret provided by Revel via email from the above article.

  • Status Cache Timeout Seconds: automatically set at 3600.

  • Exclude Tip Cents From Total Toggle: defaulted as "off".

Northstar

  • Password: ask your Lunchbox Account Manager

  • Comment Item ID: ask your Lunchbox Account Manager

  • Print Tickets ASAP Toggle: defaults to True.

  • Delivery Gratuity ID: ask your Lunchbox Account Manager

  • Legacy Customer Identifier Toggle: defaults to True.

  • Enable Submit to Kitchen Time Toggle: defaults to False.

  • Disable Membership Sync Toggle: defaults to True.

  • Enable Order Status Checks Toggle: defaults to True.

  • Enable Unavailable Items Polling Toggle: defaults to True.

  • Identifier Line Length: ask your Lunchbox Account Manager

Brink

  • Section ID: Add the Section ID found in the Brink POS system.

  • Open Item ID: Add the Open Item ID found in the Brink POS system.

  • Comment Item ID: Add the Comment Item ID found in the Brink POS system.

  • Delivery Charge ID:

Square

  • Environment: production

    • This should not be changed. If this needs to be updated, an ENG ticket must be created.

  • Merchant ID: MLEQ747JYZACA

    • This is universal across all clients using Square.

  • Low Inventory Threshold:

    • The default is set as 7 but can be adjusted on the Integrations page.

    • If the client has something different in their POS inventory settings, we must match this for this integration to work.

Deliverect

Important: Proceed with caution. Contact your Lunchbox Account Manager for assistance in setting this up.

When logged into the Deliverect Dashboard go to 'Admin' > 'Accounts' and switch to a Novadine test account.

  • Client ID: Retrieved from the Deliverect Dashboard.

  • Client Secret: Retrieved from the Deliverect Dashboard.

  • Update Menu Hours Toggle: defaults to False.

3rd Party Marketplace(s)

DoorDash (3PD/Marketplace)

Important: Proceed with caution. Contact your Lunchbox Account Manager for assistance in setting this up.

Your Lunchbox Account Manager will assist in setting up the following:

  • Item Upcharge

  • Apply Time Bumps

  • Nested Modifiers

  • Close Offset Minutes

  • Menu Skip Base Price

  • Estimated Delivery Minutes

  • Normalize to Default Price

UberEats (3PD/Marketplace)

  • Extra Prep Minutes: Defaults to 10.

  • Apply Time Bumps Toggle: defaults to True.

  • Enforce Business Hours: defaults to False.

  • Estimated Delivery Minutes: defaults to 30 minutes.

Grubhub v2 (3PD/Marketplace)

  • Estimated Delivery Minutes: defaults to 30 minutes.

ezCater

  • Menu ID: pending POS type, you will need to add the Menu ID (GUID, Token, etc) the client wishes to use for ezCater to consume.

  • Multi Defaults Toggle: defaults to False.

  • Nested Modifiers Toggle: defaults to False.

  • Send Tableware As Comment Toggle: defaults to False.

Gift Card

eCard

Important: Proceed with caution. Contact your Lunchbox Account Manager for assistance in setting this up.

Delivery (Last Mile/Direct Fleet)

DoorDash Drive

  • Restaurant Name Prefix: The Business Name provided by Doordash to identify the restaurant with Doordash.

  • Allow Tip Toggle: defaults to False.

  • Suggest Tip: defaults to 0.15.

  • Estimated Delivery Minutes: defaults to 10.

UberDirect

Important: Proceed with caution. Contact your Lunchbox Account Manager for assistance in setting this up.

  • Click on the (+) button to Create an Organization.

    • Name: This should be the name of the brand or concept.

    • E-Mail: This should be the corporate email of the brand or concept.

    • Phone: This should be the corporate phone number of the brand or concept.

    • Address: This should be the corporate address of the brand or concept.

    • Hit Save to complete.

  • After creating that, the organization appears within the Uber Direct modal.

  • Clicking Three Dots next to the Organization name will allow you to set it globally or locally.

  • Once you've added all the organizations you need, hit the Save button.

^ This is displayed upon selecting Uber Direct for the first time.

^ By clicking on the (+) button, it will show the Create Organization modal. You can have multiple organizations.

Nash

No fields are required to be updated as of 2/2024.

Enabling & Disabling a Service

From the new Services page in the 2.0 Dashboard:

  • Hover over a given Service in the list of services on the account.

  • Click on the Enable or Disable button that appears.

  • After clicking on either Enable, or Disable, you will see a Succesfully Saved message that appears in the upper right corner of the Services page when you have successfully enabled, or disabled, the service.

  • If the service is enabled, the "tile/card" for the service will appear in full color. If it was disabled, it will appear grayed out as seen below.

Related Articles
(LB 2.0) Order Aggregation Onboarding & Transition Walkthrough
2b - Create Lunchbox Destinations (Brink)
1. Set Up POS Access (Revel)
Delivery Tip Reporting in the POS
DoorDash Drive Client Setup for Standard Order Delivery
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