Loyalty FAQ
Updated over a week ago

1. What is the benefit of having the Loyalty Feature powered by Lunchbox?

Loyalty is used to build up points and credit (dependent upon POS capabilities), which are then utilized in tiered rewards that give guests incentives to show appreciation for their continued business.

2. How does the Loyalty program work?

After a guest makes an account and place their first order, they will automatically join the restaurant's loyalty program. Every restaurant can customize its own loyalty program. Ex: Spend $100, get $10 back.

3. I am a customer. How do I check my Lunchbox reward balance?

It's simple. You can check your reward balance by logging into the restaurant's webpage or app using your login and password and going to your profile.

4. Can I turn points into rewards?

Yes. They are done in the conversion.

5. What's a perk?

Loyalty Perks are Rewards the Customer can build up to earn and redeem as Rewards. It can be configured when Lunchbox powers your Loyalty program.

Perks = Reward that may not be available until perk requirements are met

Reward = Reward that is earned after perk requirements are met

6. Are my points and rewards restricted to where I earned them?

Absolutely not. They can be used interchangeably in all participating locations in the chain.

7. Can I get rewards to transfer if I combine two accounts into one?

We don't technically merge accounts; we delete one account and transfer information from one account to another. Reach out to [email protected] if you need this done. Be mindful that only restaurant admin account holders can manually add and/or remove points in the loyalty admin dashboard under the guest's profile.

8. I am a guest. How do I redeem my rewards powered by Lunchbox?

You can redeem with contactless mobile ordering in your restaurant's app by selecting Rewards. To redeem in-store, select rewards and choose the item you want to redeem. Select your reward item and add it to your delivery orders. Rewards cannot be redeemed for delivery orders placed with a third-party operator such as DoorDash and Uber Eats.

9. What Do I Have to Do to Earn Points?

Earning reward points is very easy. Simply download your restaurant's app and agree to participate in Rewards. Present the 4-digit code before ordering, or get points automatically when you order in the app.

10. How Much Are Points Worth?

It depends on the restaurant. Restaurants can set how many Loyalty Points each dollar spent earns. The default is $1 = 1 Point. Customers can also unlock exclusive benefits and rewards as they progress through tiered-based loyalty and reach different levels based on engagement and spending.

11. Do My Points Expire?

Unfortunately, nothing can last forever. Reward expiration is a setting in Lunchbox Loyalty where earned rewards have a limited timeframe within which customers must use or redeem them before they expire.

12. Can I Get More Than One Reward at a Time?

At this time, you are limited to redeeming one reward per order.

13. Can I Share My Points?

Your Rewards points are yours alone. Once you have your food, it’s up to you if you want to share!

14. Can I Redeem a Reward and Earn Points in the Same Order?

Yes! You earn points on every eligible purchase, so if you redeem a reward and order more food in addition, you will still earn 100 points for every dollar you spend.

15. I Just Made a Purchase, and My Points Aren’t There—Can You Help?

Of course, we’d be glad to help you. The first step is to wait 24 hours; sometimes, it takes a little time for Rewards points to appear in the app. If after 24 hours you still don’t have points, reach out to [email protected]

16. Are There Any Purchases That Don’t Qualify for Points?

Qualifying purchases where an active reward, mobile offer, or promotional offer is redeemed will earn points, but you will only earn points for U.S. dollars actually spent in the transaction. Only the subtotal will be used. The following are not considered qualifying purchases and will not earn any points:

  1. taxes, bags and bottle fees, and other surcharges or fees

  2. loading any money on a gift card

  3. delivery fees for orders placed using the app

17. I Lost My Phone! Did I Lose My Points?

We’re sorry about your phone! Contact your service provider, and once you have a new phone, your Rewards should still be waiting for you when you log in to our app.

18. Where Are the Terms and Conditions?

You can access Rewards Terms and Conditions by visiting each provider's Rewards Terms and Conditions section. If Lunchbox powers your Loyalty Program, visit lunchbox.io/terms to access it.

19. Does Lunchbox Integrate with 'bring your own" Loyalty Provider's Gift Card?

Simply put, yes! For both off-premise and on-premise transactions. Please consult our Gift Card POS Integration list for the two companies.

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