How to Refund/Void an Order
Updated over a week ago
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How to Refund/Void a Lunchbox Essential Online Order

Here we will teach you how to refund/void an order placed by a guest through the Lunchbox Essential Dashboard.

  • Click Payments on the side panel

  • Select Refund/Void

  • Find the order you are issuing a refund for and click Refund

  • Select PARTIAL REFUND to designate an amount of the total to refund or select FULL REFUND to refund the full amount charged. If issuing a Partial Refund, enter the Refund Amount

  • Select the Reason for Refund from the drop-down menu

  • Check EMAIL TO CUSTOMER to send an alert via email to the customer regarding the refund

  • Check EMAIL TO RESTAURANT OWNER to send an alert via email to the primary Lunchbox Admin regarding the refund

  • Click SAVE

  • The refund should now be reflected on the Orders page

Step 1

Click Payments on the side panel

Step 2

Select Refund/Void

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Step 3

Find the order you are issuing a refund for and click REFUND

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Step 4

Select PARTIAL REFUND to designate an amount of the total to refund or select FULL REFUND to refund the full amount charged. If issuing a Partial Refund, enter the Refund Amount

Step 5

Select the Reason for Refund from the drop-down menu

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Step 6

Check EMAIL TO CUSTOMER to send an alert via email to the customer regarding the refund

Step 7

Check EMAIL TO RESTAURANT OWNER to send an alert via email to the primary Lunchbox Admin regarding the refund

Step 8

Click SAVE

Step 9

The refund should now be reflected on the Orders page in red

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