How to Refund/Void a Lunchbox Essential Online Order
Here we will teach you how to refund/void an order placed by a guest through the Lunchbox Essential Dashboard.
Click Payments on the side panel
Select Refund/Void
Find the order you are issuing a refund for and click Refund
Select PARTIAL REFUND to designate an amount of the total to refund or select FULL REFUND to refund the full amount charged. If issuing a Partial Refund, enter the Refund Amount
Select the Reason for Refund from the drop-down menu
Check EMAIL TO CUSTOMER to send an alert via email to the customer regarding the refund
Check EMAIL TO RESTAURANT OWNER to send an alert via email to the primary Lunchbox Admin regarding the refund
Click SAVE
The refund should now be reflected on the Orders page
Step 1
Click Payments on the side panel
Step 2
Select Refund/Void
Step 3
Find the order you are issuing a refund for and click REFUND
Step 4
Select PARTIAL REFUND to designate an amount of the total to refund or select FULL REFUND to refund the full amount charged. If issuing a Partial Refund, enter the Refund Amount
Step 5
Select the Reason for Refund from the drop-down menu
Step 6
Check EMAIL TO CUSTOMER to send an alert via email to the customer regarding the refund
Step 7
Check EMAIL TO RESTAURANT OWNER to send an alert via email to the primary Lunchbox Admin regarding the refund
Step 8
Click SAVE
Step 9
The refund should now be reflected on the Orders page in red