How to Refund/Void a Lunchbox Essential Online Order

Here we will teach you how to refund/void an order placed by a guest through the Lunchbox Essential Dashboard.

Click Payments on the side panel

Select Refund/Void

Find the order you are issuing a refund for and click REFUND

Select PARTIAL REFUND to designate an amount of the total to refund or select FULL REFUND to refund the full amount charged. If issuing a Partial Refund, enter the Refund Amount

Select the Reason for Refund from the drop-down menu

Check EMAIL TO CUSTOMER to send an alert via email to the customer regarding the refund

Check EMAIL TO RESTAURANT OWNER to send an alert via email to the primary Lunchbox Admin regarding the refund

Click SAVE

The refund should now be reflected on the Orders page in red