Skip to main content
How to Refund/Void an Order
Jeiah Isles avatar
Written by Jeiah Isles
Updated over a year ago
lbe_header.png

How to Refund/Void a Lunchbox Essential Online Order

Here we will teach you how to refund/void an order placed by a guest through the Lunchbox Essential Dashboard.

  • Click Payments on the side panel

  • Select Refund/Void

  • Find the order you are issuing a refund for and click Refund

  • Select PARTIAL REFUND to designate an amount of the total to refund or select FULL REFUND to refund the full amount charged. If issuing a Partial Refund, enter the Refund Amount

  • Select the Reason for Refund from the drop-down menu

  • Check EMAIL TO CUSTOMER to send an alert via email to the customer regarding the refund

  • Check EMAIL TO RESTAURANT OWNER to send an alert via email to the primary Lunchbox Admin regarding the refund

  • Click SAVE

  • The refund should now be reflected on the Orders page

Step 1

Click Payments on the side panel

Step 2

Select Refund/Void

Screen_Shot_2022-06-19_at_7.04.34_PM.png

Step 3

Find the order you are issuing a refund for and click REFUND

Screen_Shot_2022-06-19_at_7.05.30_PM.png

Step 4

Select PARTIAL REFUND to designate an amount of the total to refund or select FULL REFUND to refund the full amount charged. If issuing a Partial Refund, enter the Refund Amount

Step 5

Select the Reason for Refund from the drop-down menu

Screen_Shot_2022-06-19_at_7.07.22_PM.png

Step 6

Check EMAIL TO CUSTOMER to send an alert via email to the customer regarding the refund

Step 7

Check EMAIL TO RESTAURANT OWNER to send an alert via email to the primary Lunchbox Admin regarding the refund

Step 8

Click SAVE

Step 9

The refund should now be reflected on the Orders page in red

Screen_Shot_2022-06-19_at_7.08.56_PM.png
Did this answer your question?