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Valutec Integration
Jeiah Isles avatar
Written by Jeiah Isles
Updated over a year ago

Introduction

Valutec is one of the leading providers of omnichannel gift card solutions for restaurants in the U.S., with 100+ integration partners. Lunchbox’s Valutec integration allows restaurants to offer both physical and digital gift cards that can be used flexibly across their brick & mortar locations and online ordering platforms.

Compatibility

Supported Products

  • Web (Single-Brand)

  • App (Single-Brand)

Supported Valutec Packages

  • Digital Gift Plus

  • Loyalty Plus

Limitations

Contracting & Billing

  • Contracting will be handled by the Lunchbox team

  • Monthly billing will be handled by the Valutec team

Restaurant Experience

Reporting

  • Reporting for gift card sales and redemption are only available from Valutec’s Merchant Portal.

Guest Experience

Buying a Gift Card

  • To purchase a Valutec gift card, guests will be brought to the restaurant's gift card website that is provided by Valutec and lives outside of Lunchbox platforms

  • There is a 3-5% processing fee for gift card purchases. Restaurant Partners have the option to pass the fee on to guests.

Using a Gift Card

  • Gift card numbers and pin codes cannot be saved on a guest’s Lunchbox profile. They must provide both sets of information with each order.

  • Guests do not earn loyalty points for purchasing a gift card. They do earn loyalty points when an order is paid partially or fully with a gift card balance

Checking & Reloading Balance

  • To check or reload their gift card balance, guests will be brought to the restaurant's gift card website that is provided by Valutec and lives outside of Lunchbox platforms

Restaurant Experience

Managing Orders

Reporting

  • For reporting on purchases made with Valutec gift cards, the restaurant partner should rely on the Valutec Merchant Portal

  • The reporting on the Lunchbox Admin Dashboard will only show online transactions made with gift cards

    • Valutec Merchant Portal will be the home for all gift card reconciliation, usage information, and more

Refund & Voiding Orders with Gift Cards

  • The refunded amount will be automatically added back to the patron's gift card balance

  • If a refund is requested for an order with multiple payment methods, the refund order will be: loyalty, gift card, then credit card

Managing Physical Gift Cards

In-Store Sale of Physical Gift Cards

NOTE: The exact steps may vary by POS and will be shared by the Valutec team during Valutec Onboarding

  • To load a gift card, the employee would typically:

    • Select the gift card sale or activation button on the POS

    • Swipe the credit/debit card to take the payment

    • Swipe the gift card to load funds to the card

Ordering Physical Gift Cards

  • To order more physical gift cards, the restaurant partner can reach out to their Valutec sales representative

    • Custom gift cards cost ~$1.50 per card or less. The minimum purchase amount is 250 gift cards, and the per card cost decreases if the restaurant partner purchases more.

Guest Experience

Buying a Gift Card

  • Go to the “Account” page and click on the “Gift Cards” menu button

  • Click on the “Buy a Gift Card” button. This will bring you to the restaurant’s gift card website that lives outside of Lunchbox ordering platforms

    • If you are buying a gift card on the iOS or Android app, an in-app browser window will pop up

  • On the gift card website, click on the “Buy” button under the eGift Cards or Physical Gift Card banners

NOTE: This website is built by the Valutec team during Valutec Onboarding

  • You will be brought to a page where you can provide the gift card details

If buying a physical gift card, you will be asked to choose or specify:

  • Gift Card Design

  • Recipient Name

  • Sender Name

  • Number of Gift Cards

  • Message

  • Amount per Gift Card

  • Shipping Information & Options

If buying an eGift Card, you will be asked to choose or specify:

  • Gift Card Design

  • Recipient Name

  • Sender Name

  • Message

  • Amount

  • Delivery Mode

  • Delivery Timing

  • Once you are done filling out the details, click on the “Add Another Gift” button to buy more gift cards before checking out or the “Confirm & Checkout” button if you wish to check out

    • For eGift Cards, you can also click on the “Preview Your Gift” button to see what your gift card message will look like

    • You can always click on the “Cart” button at the top of the page to see how many gift cards you have added, edit gift card details, or begin checking out

  • On the check-out page, review the gift card details and click on the “Confirm & Checkout” button when you are ready to check out

    • If you want to remove a gift card or edit any of the gift card details, click on the “Delete” or “Edit” button next to the applicable gift card

    • If you want to add another gift card to the order, click on the “Add Another Gift” button

  • On the payments page, enter the payment details and click on the “Confirm & Submit” Button

Using a Gift Card

  • On the cart page, enter the gift card number and pin code (if applicable) in the Gift Card and Pin Code fields

NOTE: Guests cannot save the gift card number or pin code on their Lunchbox profile.

  • Once the gift card information has been added to the order, you will see a pop-up message confirming that the gift card has been successfully applied. If there was an error, an error message will appear to let you know which field should be modified.

    • On web, after the gift card has been applied to the order, the guest will see the remaining balance in the “Gift Card” field.

NOTE: Currently, there is no option for the guest to specify how much of the gift card balance they want to apply to the order. If the order total is greater than the gift card balance, the entirety of the gift card balance will be applied. If the gift card balance is greater than the order total, the entire order will be paid with the gift card.

  • Fill out the remaining fields and click on the “Place Order” button

NOTE: Guests do not earn loyalty points for buying a gift card, but they do earn points for orders paid in full or in part with a gift card

Checking Gift Card Balance

  • Go to the “Account” page and click on the “Gift Cards” menu button

  • Click on the “Check Balance of Gift Card” button. This will bring you to the restaurant’s gift card website that lives outside of Lunchbox ordering platforms

    • If you are on the iOS or Android app, an in-app browser window will pop up

  • On the gift card website, click on the “Check Gift Card Balance” button

NOTE: This website is built by the Valutec team during Valutec Onboarding

  • Enter the Gift Card Number and the CAPTCHA code. Then click on “Check Balance”

NOTE: If a guest has misplaced the gift card number, they must reach out to the restaurant to recover the information, which can be retrieved from the Valutec Merchant Portal

  • If the gift card has a pin code, enter the pin code in the “Gift Card Security Code” section when prompted

NOTE: If a guest has misplaced the pin code, they must reach out to the restaurant to recover the information, which can be retrieved from the Valutec Merchant Portal

  • You will be brought to a page where you can see the current balance and review previous transactions made with the gift card

    • You also have an option to create an account to check the balance without entering the gift card information in the future

Reloading Gift Card Balance

  • Go to the “Account” page and click on the “Gift Cards” menu button

  • Click on the “Reload Gift Card” button. This will bring you to the restaurant’s gift card website that lives outside of Lunchbox ordering platforms

    • If you are on the iOS or Android app, an in-app browser window will pop up

  • On the gift card website, click on the “Reload” button

NOTE: This website is built by the Valutec team during Valutec Onboarding

  • Enter the Gift Card Number and the CAPTCHA code. Then click on “Continue”

NOTE: If a guest has misplaced the gift card number, they must reach out to the restaurant to recover the information, which can be retrieved from the Valutec Merchant Portal

  • If the gift card has a pin code, enter the pin code in the “Gift Card Security Code” section when prompted. Then click on the “Validate” button.

NOTE: If a guest has misplaced the pin code, they must reach out to the restaurant to recover the information, which can be retrieved from the Valutec Merchant Portal

  • On the next screen, specify the amount you want to add to the existing gift card balance and click on the “Checkout” button

  • You will then be brought to the check-out page. Review the reload information and click on the “Confirm & Checkout” button

    • If you wish to edit the reload details, click on the “Edit” button

  • On the payment page, enter the payment information and click on the “Confirm & Submit” button

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