Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:
Lunchbox Recommends using Revel Master Sync
Why Use Revel Master Sync
Revel POS Master Sync
Number of Terminals
Multiple terminals (3+ registers)? → Master Sync ensures better real-time data consistency across registers.
Primary Terminal: One terminal is designated as the "Master," which holds and manages the most up-to-date database.
Business Type & Size
High-traffic businesses (restaurants, retail stores, QSRs with multiple registers)? → Master Sync ensures faster, localized syncing.
Use Case: Ideal for businesses with multiple terminals that need real-time data consistency even in offline scenarios.
Offline Functionality Needs
Need to process transactions if the internet goes down? → Master Sync is more reliable in offline mode.
Data Handling: Other terminals sync with the Master terminal rather than directly with the Revel cloud.
Offline Functionality: If the internet goes down, the Master terminal can still function and sync with other terminals, ensuring smoother offline operations.
Cost Considerations
Master Sync may require more setup and hardware resources (a dedicated Master terminal), which could slightly increase costs.
Unreliable Internet?
Master Sync is better because it allows terminals to function and sync locally, even if the internet goes down.
How Do I Subscribe to Revel Master Sync
1. Initial Configuration Requires Backend Access
The sync mode is configured in the Revel Management Console (backend).
Restaurants may not have direct access to change this setting without Revel’s involvement.
2. Setting Up a Master Terminal (If Choosing Master Sync)
If you choose Master Sync, one POS terminal must be designated as the Master.
This requires:
Ensuring the correct terminal is set up as the Master in the system.
Properly configuring all other terminals to sync with it.
Adjusting settings to optimize offline mode if needed.
3. Avoiding Data Sync Issues
Choosing the wrong setup or improper configuration can cause delays in order processing, inventory mismatches, or reporting discrepancies across terminals.
Revel Support can ensure the sync mode is correctly set up to prevent these issues.
4. Internet & Network Setup
If you choose Master Sync, Revel may need to verify your network setup to ensure smooth communication between terminals.
If you choose Standard Sync, they may check that all terminals sync correctly with the cloud.
5. Potential Costs or Restrictions
Some plans may require Revel Support intervention to switch sync modes.
If switching from one sync mode to another, Revel may charge a service fee for the configuration change.
Bottom Line: Should You Contact Revel Support?
✅ If you're setting up a new Revel POS system, Revel Support should be involved to ensure the correct sync setup.
✅ If you're already using Revel POS and want to switch sync modes, you likely need Revel Support to make the change.
Would you like help preparing the right questions to ask Revel Support?
Publishing Changes from Revel POS
This function is very important to successful menu and location syncs. Revel has a Push Changes Button and an Online Menu Refresh Button. It is best practice to push changes for all locations (select all locations in admin as previously shown) and then individually by location. You should do this process after any menu changes, discount changes, etc…
NOTE: When pushing menu changes it is import to push the changes from the Master Location assigned to your menu. If you are unsure of which location is set as the master you can ask your support team and they can provide you with these details.
Step 1: Go to Lunchbox Admin > Products > and click on the Push Changes button as shown below.
Step 2: Go to Settings > Online Ordering Settings > Click Refresh Menu at the top for all locations INDIVIDUALLY.
