Loyalty: Receipt Rewards Overview
Lunchbox Receipt Rewards (powered by Copper)
Introduction
Receipt Rewards is a plug-and-play smart cable that replaces the existing printer cable connecting a merchant’s POS system to the receipt printer. Once installed, the Receipt Rewards cord harvests the printed data for loyalty purposes. This allows us to obtain and track loyalty information for our clients' guests.
Benefits
Gather and sort ticket information from the printer to store for further use
Add marketing material to ticket receipts
Scan to pay
Earn loyalty points
Pay at table
A client pays a low fee per month in order to leverage Receipt Rewards.
Why is it important for Restaurants?
Provides in-store loyalty functionality with POS that has a limitation in their technology
We would not be able to access this data without Receipt Rewards
Brand awareness
More marketing materials = more brand touchpoints!
Industry agnostic
Doesn't discriminate between legacy or cloud base POS
Reporting
Overarching reporting (both in-store AND online)
CC Processing
Lunchbox can become the processor and offer competitive rates (contract limitations depending on the brand)
Processor agnostic
Restaurants can keep their own processor if they want to avoid going through Lunchbox.
Pay at table
This leverages a QR code at the table, allowing the guest to scan to pay in-store AND accrue loyalty from this payment.
Limitations
No PMIX Validation in Lunchbox.
The server Must Add the Promo code to the check Manually In-store (walkthrough)
2.4GHz Wifi ONLY
Only Compatible with the following POS
Aloha (AOO & BSL)
Maitre'D
Dinerware
Heartland Restaurant
Micros 3700
Restaurant Manager
Only Compatible with the following POS Hardware:
NCR CX5/CX7
NCR C900
NCR PX10/PX15
NCR XR7
Micros PC WS Eclipse
Micros WS 4 LX
Micros WS 5
Micros WS 5A
Micros WS 610
Micros WS 620/650
Micros WS 625X/655X
Micros WS 625E
Micros Compact WS 310
Micros PC WS 2010
Micros PC WS 2015
PosiflexHT 2000/4000
PosiflexJiva KS-7215
SquirrelWS9
Aures J2 240
Only Compatible with the following printers:
TM-T88III, IV, V, VI Serial DB25
TM-T88III, IV, V, VI USB
TM-T88III, IV, V, VI Ethernet
TM-T88III, IV, V, VI IDN
TM-T20II Serial DB25
TM-m30 USB
TM-m30 Ethernet
TSP100 III USB
TSP100 III Ethernet
TSP100 ECO USB
mC-Print III USB
SRP-330 II Serial DB25
SRP-330 II USB
SRP-350 Serial DB25
R180 II Serial DB9
R180 II USB
R180 II Ethernet
Technical Summary
Let's get technical on Receipt Rewards…
The cord is a device that is installed between the POS and the receipt printer.
It connects to wifi (2.4 GHz only)
The cord sorts through ticket information and stores this information in the Copper API.
The guest scans the QR code and signs into their account
Lunchbox uses this API to obtain the ticket information
Once Lunchbox has the ticket information, it runs this information through the Lunchbox loyalty engine
The guest spends their rewards and accrues their points
Common Questions
1. What if the guest doesn't have an existing account?
Once they are signed up, they can use the QR code to scan right away
2. What's the lead time on the cord?
Two weeks
3. Who is responsible for installing the cord?
Restaurant partner
4. Who provides support?
Support originally comes from Lunchbox, and if we need to escalate, we will bring in Receipt Rewards