This section will show you how to manage event alerts for your location(s). Email alerts can be set up and customized to inform whomever you choose (owners, managers, tech support, etc) of specific events that occur at your location. These alerts are used to inform your stores of issues with orders or changes made to your store’s settings.

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Global alerts are set up by chain to alert specific people to events occurring at any location. For example, your technical support team would be alerted any time an Agent doesn’t check-in for any location

To edit a Global Alert, from the Event Logging Tab:

You have the ability to filter and view specific events for your location. This will remove all events other than the one you selected in the dropdown:

Recent Events sections will be the spot you’ll want to check first if your location is experiencing issues. It will show you anytime an order is voided, transferred, refunded, and/or escalated, and any errors that your store has experienced. These Events will show the time that the Event occurred and who performed the Event, if applicable. Use the Filter dropdown to view only certain events.

Note: It is important to select a location before trying to view the recent events tab of the event logging tab.

Alerts may be set up for the following Event Types…

Abnormal Response Time: This is an email sent when an abnormal response is noted from the Lunchbox Enterprise Dashboard to the Point of Sale System.

Agent Error: Alerts when the Lunchbox Agent receives an error, which will be displayed with this event.

Business Hours Override: Alerts that your Lunchbox Agent has been unable to connect to Lunchbox for at least 60 minutes, and as a result, we’ve turned off online ordering for the day for your store. Once the agent reconnects to Lunchbox, your online ordering service will be automatically restored within 10 minutes, unless otherwise specified, and you will receive a recovery notification.

Cancel POS Order Failed: Thie alerts that an Order was canceled in the Lunchbox system but failed to cancel in the POS.

Call Center Only: When a location is marked for Call Center Service Only. Example: A store wants to go live to take orders through the call center only and it will then not be visible to customers on the front end.

Contact Response: Alert received when a contact response has been submitted by a customer.

Created Restaurant Redirect: Alerts that a store is having orders redirected to another location.

Deleted Restaurant Redirect: Alerts that a store is no longer redirecting orders to another location.

External Order Load Error: Alerts when an order fails to load in the POS. The alert would include the store number, order number, and the reason/details of the error (Example: item not found)

Location Activated: Alert received once a location has been activated for online ordering.

Management Settings Updated: Alerts anytime changes are made to management settings on a location. Examples: Order Throttling Rules, Service Type Settings, Prep Time, Lead Time, etc.

Menu Disabled for Location: Alerts that a menu has been disabled for this location.

Menu Enabled for Location: Alerts that a menu has been enabled for this location.

Menu Import Complete: Alerts that a menu import was successful. (On Premise POS ONLY)

Menu Pack Import Complete: Alerts that a menu import was successful. (Cloud-Based POS ONLY)

No Agent Check-In: Alerts when the Lunchbox Agent has not checked in with our servers for 60 minutes, unless otherwise specified.

Online Status: Alerts any time a location’s online status changes.

Online Status Offline: Alerts that a store has been taken offline.

Online Status Online: Alerts that a store has been placed online for ordering on the Enterprise site.

Order Escalation: Alerts when a store has a pending online order because the Lunchbox Agent stopped checking in. Our support team made contact with the location and confirmed they received the order via phone call, fax or email.

Order Total Calculation Error: Alerts when the POS calculated total does not match Lunchbox’s calculated total.

Order Transfer: Alerts when an order has been transferred from one location to another.

Order Voided: Alerts that an order has been voided.

Payment Received: Alerts when a house account payment for a location is received.

POS Error: Alerts when there is a problem communicating with the POS.

Provider Menu Export Complete: Alerts when the menu was pushed successfully from Lunchbox to each individual 3P Marketplace.

Dashboard View

Provider Menu Export Failed: Alerts when the menu push failed from Lunchbox to the 3P Marketplace by provider.

Provider Settings Push Complete: Alerts when settings are initially pushed successfully from Lunchbox to the 3P Marketplace by the provider.

Provider Settings Push Failed: Alerts when settings are initially pushed and fail from Lunchbox to the 3P Marketplace by the provider.

Recovery: Agent Check-In: Alerts when an agent that has been checking in starts checking in again.

Refund Issued: Alerts when an order has been refunded.

Remote Status Online: Alerts that a store has been placed online for ordering on the customer’s main site.

Remote Status Offline: Alerts that a store has been taken offline for ordering on the customer’s main site.

Restaurant Activated: Alerts that a location Status on the Locations Tab is set to Live on the Admin Dashboard.

Restaurant Closed: Alerts that a location status on the Locations Tab is set to Closed on the Admin Dashboard.

Service Type Status: Alerts any time a location’s service type changes.

Service Type Status Offline: Alerts that a service type has been disabled.

Service Type Status Online: Alerts that a service type has been enabled.

Unable to Reserve Locker: Alerts that a pickup locker is having a tech issue or that lockers are full and there is no space available.

Dashboard View

Uncompleted Order: Alerts when an order has been accepted but has not been completed and order time has passed.

Unconfirmed Order: Alerts when Lunchbox Support cannot confirm if an order was received by the location and had been temporarily canceled.

Updated Restaurant Redirect: Alerts of any changes made to an existing redirect rule.