Override Hours
Updated over a week ago

Disclaimer: This article is for Lunchbox 2 Enterprise customers only. If your dashboard header looks the same as below, you are in the right place:

Override Hours Overview


This guide will show you how to update your store’s opening and/or closing hours for a specific date, if they differ from your normal hours, or close your store for an entire day.

Introduction

Whether you are temporarily closing a location early for a holiday, closing multiple locations for an entire day, and/or enabling a menu for a certain time period or running a special, Override Hours will allow you to easily manage your locations' temporary hours.

The 'Business Hour Override' feature is designed to accommodate unique business hours that differ from the regular operating schedule. This can include closures for private events, holidays, or any other special circumstances that require a temporary change in service hours. (Similar to ‘Holiday Hours’ for Lunchbox 1.0).


WARNING: Override hours are not meant to be used to extend business hours. Override hours only work if you are shortening or closing the store.

To extend business hours update each menu individually.

Any changes made at the store level will override any settings made at the Corporate Level. Additionally, If you are setting up Override Hours on a Global level, it will affect all stores in your group.


Create Override Hours

To update hours or close a store (or all stores) on a certain date please follow the below steps:

Step 1: Navigate to the Business Hours tab of the Management Dashboard:

Step 2: Select the store location from Store Search -or- leave all locations unselected (to change hours globally using Global Hours Editor):

Step 3: Navigate to the Override Hours subtab and select the menu you would like to temporarily change the hours for:

Step 4: Select Override Hours options as needed:

  • Single Date or Date Range?

  • Date?

  • Closed for the entire day?

  • Start & End Time (if not closed for the entire day)

Step 5: Once selections are made, click Set to put these Override Hours in effect.

Step 6: You will now see those dates and hours under Current Overrides in the Override Hours subtab:

Any changes made at the store level will override any settings made at the Corporate Level. Additionally, If you are setting up Override Hours on a Global level, it will affect all stores in your group.

Note: If you have multiple live menus, you’ll need to set Override Hours for all menus you wish to disable for your location or locations.

Service Type Exclusions

The 'Business Hour Override' feature also allows for setting up exclusions for specific service types. This means you can have different hours for dine-in, pickup, and delivery if needed.


FAQs

  • Are you able to change or update Override Hours after they’ve been set?

    • No. You would have to create a new set of Override Hours to offset what has already been set up.


Benefits

  • Set up limited-time holiday/seasonal menus

  • Determine the timeline availability of special menus

  • Make certain menus unavailable

  • Easily adjust hours of operations for short periods of time (ex: displaying as closed on the day of Thanksgiving)

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