Overview
The API Logs module provides a centralized view of API requests and responses across core integrations. It replaces the legacy POS Errors screen and exposes technical log data directly within the Admin dashboard, enabling faster investigation of order and integration issues without Engineering involvement.
API Logs are designed for CX, Onboarding, and technical teams who need visibility into what happened to an order at each integration layer.
Accessing API Logs
API Logs are available from the Admin dashboard.
Select Operate
Select Logs
Select API logs
Here we can see detailed records of API requests and responses, which help us track usage, monitor performance, and debug issues. The page includes controls that allow filtering and sorting logs, including:
Order ID
External Order ID
Service Type
Date (By default, logs from the last 7 days are visible)
Sort By (Created Time)
POS logs
The POS Logs show POS Log ID, Order ID, Date/Time, Type, and Status
Order Providers
Under order providers, we can view logs: External Order ID, Order ID, Date/time, Provider, and Status.
The log details
Delivery
Delivery logs show External ID, Order ID, Date/Time of the order, Provider, and Status.
The delivery log details
Payments
Payment logs show External Order ID, Order ID, Date/Time, Gateway, Transacton and Status.
Payment log details
Log Details
The POS tabs present POS Log ID, Order ID, Date/ Time, POS type, and Status. Additionally, we can view Log details by selecting the More button> Details
The pop-up window will show Log summary, as well as the raw JSON file of the log, which can be used for easier troubleshooting. Additionally, we can download and copy the log summary and the Raw JSON file.
Log Summary contains: log date and time, external order ID (if any), external Status ID (if any), integration type, order ID, POS log ID, Service Name, Status, the length (time) and timestamp of the log.
IMPORTANT NOTE: API Logs automatically redacts sensitive information. Passwords, payment details (for example, credit card numbers), and PII are not exposed in the UI and cannot be accidentally copied or downloaded..
Share logs when escalation is needed (Copy/Download)
When a case requires escalation to Engineering or a third-party partner (for example, DoorDash support), API Logs provides one-click reporting:
Use Copy to copy the full payload for a log entry.
Use Download to export the payload as a file.
Paste or attach the payload directly in the ticket or partner email to provide a complete technical context and reduce follow-up questions.