Overview
The Store Image represents a restaurant location visually on both the ordering website and mobile apps. This image helps guests easily identify the restaurant and can improve the branding experience. Each location can upload its own unique image based on the restaurant settings.
Image Requirements
Image files must follow these rules:
Accepted formats are PNG, SVG, GIF, JPEG, and JPG
Maximum file size is 2MB
Maximum upload size is 2MB
Recommended dimensions are 2000 by 1000 pixels
💡 Store Images can only be uploaded individually per location this is a location-level adjustment.
Add a Store image
Step 1: Navigate to Operate > Locations
Step 2: Find the location that requires a Store Image change. Select More> Edit on the right side of the selected location.
Step 3: Scroll to the Store Info panel. In the Store Image upload field, we can:
Drag & Drop an image into the field, or
Click Upload File and select an image from your device.
Step 4: Scroll down and click Save at the bottom of the page to update the store image.
Remove a Store Image
Step 1: Follow Steps 1 and 2 from the previous example. Navigate to Operate > Locations. Select More> Edit
Step 2: Inside the Store Image field, click the X (remove) icon to delete the current image.
Step 3: Scroll down and click Save to confirm removal.
Step 4: Verify Removal. Open the brand’s ordering page and refresh the browser to confirm that the image has been removed.
Verification Steps
Confirm the correct location card was edited
Refresh the ordering website to confirm the new image appears
Support & Escalation Path
If a store image cannot be uploaded or does not display correctly:
Contact the organization’s technical lead or manager.
Submit a support request with the location name and screenshot of the error.