Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:
Create ‘Open Item’ for Sending Unavailable Items to the POS
A miscellaneous, zero-priced item should be created in NorthStar called ‘Open Item’ to allow orders to push to the POS, even when an item error occurs (Ex: item is marked as unavailable in the POS while customer is placing an order online. Open item allows order to send through to the POS successfully). To create an ‘Open Item’:
Step 1: Log in to ECM
Step 2: Go to Products > Menu Items
Step 3: Click + Add Menu Item button and select ‘Misc Item Sales’ from the drop-down
Step 4: Enter Open Item as the item name and any additional information that you want. Be sure to select "Zero-priced items print on the check" Print Zero Priced Item, so that any zero priced items will still print in the kitchen
Step 5: Click Save
Ensure this new item is added to a valid Category within the menu
Within the item, check off the correct category and click save.
On the top, hover over Publishing < Publish after the changes are made.
After the publish go to Sites and Groups, and make note of the change:
Click the correct Location (under "site" - then Deploy Site(s)
Publish after adding in the edit
Note: Locate the newly created Open Item ID menu item id and add this to your configuration workbook. This will be needed for the Onboarding Tech Specialist team to configure your integration.
Under the 2nd Line "search name and description", search for your newly created open item:
Hover over the "$" Sign for the correct item, RIGHT Click "inspect"
CLTR + F and search Open Item
