Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:
Northstar Support Documentation: https://cbsnorthstar.atlassian.net/wiki/spaces/ORDERENTRY/pages/360185904/Users+grid
Set up POS Access for Lunchbox’s delivery, support, and customer success teams using the POS Dashboard.
What
Ahead of Lunchbox onboarding a restaurant to our platform the restaurant must create an admin employee in the POS for our support and customer success teams.
Details
[email protected]should be added as an admin employee for all locationsThe Lunchbox admin employee should be:
granted super admin access to all permissions
added to all locations that are currently being onboarded by Lunchbox’s Onboarding team
Why
Granting the Lunchbox Team access to the POS backend and restaurant-facing POS provides our team visibility into your POS' environment to better troubleshoot issues that may arise in your POS. These permissions also provide our team with the ability to assist in configuration adjustments should they be necessary for a successful launch.