Overview
As a part of the newly introduced Expiration center within the Loyalty part of the Admin dashboard, we now have the option to set the expiration date to Tier-Qualifying Points (also known as Lifetime points). Until now, we have only had the option to reset points in the Current Balance, but now our clients can choose to set a calendar date reset of users' Lifetime Points as well.
As we continue building the Expiration center in the Loyalty part of the dashboard, it's important to note that setting an expiration date for LT points) will not change the user's tier. The tier reset date will be released soon.
IMPORTANT NOTE: This feature should not be adjusted without the help of Lunchbox Support. To inquire more and to set up implementation email [email protected].
Tier Qualifying Points (LT Points) Calendar Expiration Overview
Setting up an expiration date on users' LT points is a vital component of a tier re-qualification program. Clients will now be able to advertise to their guests about the date their points will reset.
Use case example:
Clients can advertise that their guests have until January 1st 2025 to achieve the highest status possible. They will maintain that status for the rest of 2025. In 2026, the guest will be set to the tier that matches their lifetime points amount on January 1st 2026.
Tier Qualifying Points (Lifetime Points) Calendar Expiration Admin setup:
To set Tier Qualifying Points expiration, open the client's Admin dashboard and
Select Operate in the sidebar
Select Loyalty
Select Expiration
Select Tier Qualifying Points
Under Tier Qualifying Points you'll find Explicit Expiration, which indicates that all balances will expire the morning after the date indicate
Enter the date or pick the date
Select the Save button to save the selected date for LT points expiration
Future development
Relative Lifetime Points expiration
Usage-based LP expiration
Tier reset
FAQ:
Q: I've set the Tier Qualifying Points expiration but I want to change the set date. Can I do that?
A: Yes, it's possible to change the date
Q: I've set the Tier Qualifying Points expiration but I want to remove it. Can I do that?
A: Currently, we can not remove the set expiration date, but you can update it to a future date