Q: When it comes to looking at the sales data, is there any way the system is going to tell you how much you paid out to, for example, ezCater on all orders vs. how much you brought in?
A: Yes, that's available in the finance reconciliation module. It can be filtered by channel and viewed in the table under Estimated vs. Actual Payout
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Q: For comparative reporting, how can we compare month to month, quarter to quarter, or year to year?
A: The Voosh dashboard retrieves historical data for up to 30–45 days prior to the go-live date. Additionally, the data continues to accumulate as time progresses. You can just select a date range for the data you want to include in the report. For example, if you want to review the Q4 data, you can select October, November, and December, and Voosh will automatically present the data from the previous three months, July, August, and September. The comparison is only available for visualization on the dashboard. For any download report only the selected time period data will be available.
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Q: What is the Tax With Held and how it's calculated?
A: Tax With Held varies from channel to channel. It is not calculated manually; instead, it is directly extracted from the channel reports.

Q: Why is the tax to be paid based on the total revenue and not net or estimated payout?
A: The procedure followed by the channel partner.
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Q: Does the off-premise refer to 3PD only or 3PD and 1st-party ordering?
A: Off-Premise currently refers only to Third-Party. However, we plan to remove this term entirely from the Voosh dashboard.
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Q: Will the Net payout increase with more refunds and dispute resolutions?
A: Yes, it will appear as adjustments in the next payout
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Q: why would a client pay taxes to disputed transactions? Do we pay taxes on the gross or the net?
A: Disputed transactions do not include the tax component. However, if a transaction with tax is found in the report, it will still be displayed on the dashboard. Clients are not charged any tax on disputed transactions. Taxes are only applicable to the Total Revenue.
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Q: What happens after developers finish the work on webhook? What the next step for LB/ Voosh in the onboarding process?
A: Webhooks do not significantly impact the onboarding process for third-party data. However, once webhooks are integrated, we can use them to display POS data seamlessly.
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Q: How does the Voosh reach out to 3PD and submit disputes? Is there a strategy around that?
A: The way it works is that access is given to Voosh to all 3PD, with unique credentials, so that the can have access to all 3PD dashboards. After gaining access, they use their automated pipeliens to make sure they are pulling in the information and pushing the information in the dashboard. Then, the algorithm is optimized to win back the maximum cash and only choose the disputes that are higher in order value and have a maximum chance of being won back, and those orders are prioritized. So, orders with a higher probability of winning and orders with a higher cash value are prioritized
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Q: What is the difference between Merchant Deductions and Operation deductions in the Finance manager?
A: Merchant Deductions refer to the charges or fees deducted by the channel partner from the restaurant partner. Examples include tips, marketing fees, delivery fees, and order processing fees. Operational Deductions represent the expenses incurred by the restaurant partner to operate the restaurant. These include costs such as food, labor, packaging, and wastage, which are managed and controlled by the restaurant owner.
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Q: How many Auto Replies can be set per location? E.g. If I set auto-reply for a 5-star review, can I also set a different auto-reply for a 3-star review?
A: There is no set limit on the number of auto-replies. Once the auto-reply is configured, reviews are automatically responded to. The dashboard provides customizable options based on star ratings, channels, and customer types.