Introduction
The Self-Serve Menu Sync feature enables Restaurant Partners to take full control of menu updates. by making a "Sync Menus" button available. In addition, a sync ID that is unique to each menu sync is now communicated to Restaurant Partners so that any potential issues can be resolved faster when a menu sync is not completed successfully.
Currently, Self-Serve Menu Sync is only enabled for clients using Toast. Non-Toast and multi-POS clients will continue to request menu syncs via Lunchbox Support pending further Engineering work to activate non-Toast POS systems.
Compatibility
Supported Products:
Admin Dashboard
Supported POS:
Toast (Multi-Location Management)
Toast (Single-Location Access)
Limitations
Supported POS Systems
Currently, Self-Serve Menu Sync Is only supported for Toast
Restaurant Partner Experience
Only one menu sync can be executed at a time for a given Restuarant Group
Your account's permission settings may need to be updated before the "Sync Menus" button becomes visible. If you do not see the button but should be able to, please reach out to the Lunchbox support team.
The status box on the Admin Dashboard does not update automatically; the browser must be refreshed to view the latest information
Currently, there is no error messaging in the case a menu sync is not completed successfully. If the status does not change to “Completed” after a few minutes, please reach out to the Lunchbox Support team.
Please include the unique sync ID that can be found in the menu sync status e-mail or on the “Menus” page of the Admin Dashboard
Restaurant Experience
Initiating a Menu Sync
From the menu bar, navigate to Menu Entities > Menus page
Click on the “Sync Menus” button in the upper right
NOTE: Accessing the "Sync Menus" button may require your account's permission settings to be updated. If you do not see the button but should be able to, please reach out to the Lunchbox Support team.
You will be prompted to confirm if you want to sync menus from all locations – click on the “Yes” button to proceed
NOTE: Only one sync can be executed at one time for each Restaurant Group. If you try to start a sync while another one is already in progress, you will receive the following error
When the sync starts, you will see a notification via a pop-up on the Admin Dashboard and via email. The email notification includes a unique sync ID that can be used for troubleshooting.
NOTE: Depending on the size of the menus and the number of locations, the sync may take several seconds or several minutes.
You will receive another email notification when the sync has been completed. This email also contains the Sync ID.
Understanding the Status of Menu Sync
The Admin screen will display information related to your current/most recent menu sync, including the status, a unique Sync ID, and the total sync time (when completed). This information will remain visible until another sync is executed.
While the menu sync is in progress, the Status will show
RunningWhen the menu sync is completed, the Status will show
Completed
If, after several minutes, the sync status does not change to
Completed, please reach out to the Lunchbox support team with the unique sync ID