Lunchbox 2.0 Gift Cards
Overview
Gift cards are prepaid certificates issued by the restaurant. They are used as an alternative to cash or credit, allowing guests to purchase goods within a particular restaurant or restaurant group. Guests can purchase physical or virtual gift cards and send them to another guest for redemption in the restaurant or at checkout online or in-app.
Lunchbox Gift Cards
Lunchbox Gift Cards are powered by eCard Systems, a gift card provider that integrates with our system and other various platforms and provides.
What You Can Do With LB 2.0 Gift Cards
Gift Card Redemption (online/in-store)
Gift Card Purchasing
Gift Card Gifting
Preload Cards (Guests get a gift card associated with their account at inception, which can then be reloaded.)
Corporate Pooling/Reconciling (extra cost)
Benefits
Gift cards are guaranteed revenue for restaurants and can help drive new and repeat business
Stong and Trusted Integration Partner in eCard Systems
Offers robust integration opportunities
Streamlined Onboarding Process
Expedient Support
Flexibility: Lunchbox Gift Cards let guests choose how they use the card, ensuring they get something they want.
Convenience: Lunchbox gift cards are easy to purchase and use, and they simplify the gift-giving process, especially for last-minute or distant recipients.
Perfect Fit: No size or fit concerns, as recipients can select exactly what they want.
Celebration Ready: Ideal for birthdays, holidays, and special occasions, gift cards add a touch of indulgence and celebration.
Budget-Friendly: Givers can control their spending by choosing the desired amount for the gift card.
Supported POS
Brink - Beta
CBS Northstar - Beta
Digital Dining - Beta
Maitre’d - Beta
Micros 3700 - Beta
Micros Symphony - Beta
NCR Aloha AOO - Beta
NCR Aloha BSL - Beta
Nextep - Beta
OnePOS - Beta
POSitouch - Beta
Revel - Beta
Square
Toast
Xenial - Beta
Xpient - Beta
Important Things to Know
Only ONE Escrow Location can be used to hold the Gift Card Liability
All Physical Gift Card purchases have to be done In-Store
Physical Gift Cards will not automatically remove from an account after the funds have been depleted.
IMPORTANT: Recycling physical gift cards could lead to multiple accounts having access to the same gift card number in their profile with balances applied after the card has been recycled.
When migrating card numbers from another provider that require pins the pin numbers are not required during payment after the gift cards have been successfully transferred during the Lunchbox ordering experience.
Lunchbox does not automatically provide a digital storefront where a customer can purchase a gift card without having an account with lunchbox. For an additional cost per month this can be negotiated with ECard. If you are interested in opting into this tell you implementation project manager or if you are finished with onboarding send an email to [email protected].
Example: You want to buy a gift card for a friend but you don't want to create an account on Lunchbox.
Lunchbox does not automatically opt a restaurant group into pooling. Opting into pooling will provide an additional service where ECard will do the reconciliation for you. For an additional cost per location per month this can be negotiated with ECard. If you are interested in opting into this tell you implementation project manager or if you are finished with onboarding send an email to [email protected].
Pooling Options
These options help streamline operations by having the ECard team reconcile the funds between accounts.
Corporate Pooling (Recommended)
All unused gift card funds are held at the corporate level and disbursed to individual locations as the gift cards are used.
Pooling is done on a monthly basis for the previous months gift card activity. Occurs on or around the 21st of the month unless that falls on a weekend, then it will occur the following Monday.
Locations will be emailed a report outlining what they are financially responsible for on the 6th of every month.
A Docusign for each location will need to be completed. The information needed is contact information of the responsible party, email address where you want the reports to go to, and ACH information from the bank you wish the gift card credits/debits to occur.
Example 1:
You sold $100 in gift cards and redeemed $50 in gift cards last month. You will be debited
$50 which will be credited to the corporate pooling account.
Example 2:
You sold $200 in gift cards and redeemed $300 in gift cards last month. You will be credited $100 which will be debited from the corporate pooling account.
Location Pooling
The selling location of the gift card holds the funds until the funds are used. If they are used at the same location no addition transactions are necessary. Redemptions at any other location are funded by the original selling location.
Pooling is done on a monthly basis for the previous months gift card activity. Occurs on or around the 21st of the month unless that falls on a weekend, then it will occur the following Monday.
Locations will be emailed a report outlining what they are financially responsible for on the 6th of every month.
A Docusign for each location will need to be completed. The information needed is contact information of the responsible party, email address where you want the reports to go to, and ACH information from the bank you wish the gift card credits/debits to occur.
Example 1:
Joe purchases a $25 gift card from you and spends $10 at your store and $15 at a store in
Texas on vacation. You owe the store in Texas $15, and you keep the $10.
Example 2:
Joe buys a $50 gift card in Tennessee and spends the gift card at your store. The TN storeowes you $50.
When Transitioning From Toast Gift Card to Lunchbox ECard
When using Toast, in-store spending requires pressing the gift card button. You cannot just swipe the card after clicking pay.
Do Not Reload Gift Cards with the Toast Logo using the QR Code. These values will not be passed to Lunchbox ECard.
Do Not Attempt to Redeem Gift Cards with the Toast Logo using the QR Code. This QR Code will not process payment to Lunchbox ECard.
Remove the Toast Gift Card Website from your website. Any purchases made through the Toast Website will not be available for customers to spend.