Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:

Picklists Management Overview

This guide will provide information regarding picklists, what they are, when to use them, and how to set them up in your menu.

Table of Contents

Picklists Management Overview

Types of Picklists

Picklists are used to further modify Menu items. There are 3 types of Picklists:

Upsell:

Used to advertise additional charges and upsells (e.g., Add extra meat for $1)

Example: Customer orders at the register…

Customer: I would like to order a Hamburger to go.
Restaurant makes a suggestion to add on to the sale
Restaurant: Would you like to add a drink or side item?
Customer: Yes, I would like a Medium Soft Drink.
Restaurant: I will be happy to add that to your order.

Combo:

Used to list additional features that are included, but that the customer has a choice for (e.g., Your selection includes a side. Please choose from the below options).

Example: Customer orders from the Drive-Thru…

Customer: I would like a chicken sandwich and french fries.
Restaurant makes a suggestion to make it a combo meal
Restaurant: We have a Combo meal, which offers the chicken sandwich, fries and a medium drink for only $.50 more.
Customer: Yes, that sounds like a good deal. I will take the Combo.

Modifier:

Used to show variations of an item (e.g., Cheese options for a sandwich)

Example: Customer orders at the register…

Customer: I would like a large Pizza.
Restaurant asks what options the customer would like
Restaurant: Would you like hand-tossed or thin crust?
Customer: Hand-tossed
Restaurant: What toppings would you like?
Customer: Peperoni, Mushrooms and Black Olives.
Restaurant: I will be happy to add that to your order.

Note: The Ingredients Picklist type should only be used in the nutritional calculator. Anything that is assigned to this Picklist type will not show up on the front end for ordering

Create/Edit a Picklist

Create a New Picklist

Step 1: Click the 3-page icon next to the category, sub-category or item that you wish to create a new picklist for:

Step 2: Click Create a New Picklist:

Step 3: Enter the picklist information:

Name: the name of the picklist. (e.g., Box Lunch Sides) This is for your internal use/reference and is not displayed to customers
Prompt: this will be what the customers see as the heading (e.g., Add a side?)
External ID: this is the ID of the picklist in the POS. It should be pulled in automatically from the POS import, if required.
Display Order: in what order will this be displayed to the customer among other picklists under the specified items (e.g., 1 (1st picklist), 2 (2nd picklist), etc.)
Selection Label: the label that the customer sees under the prompt when a singular choice is available (e.g., for the sub-heading, Please choose a side, you would enter side in the selection label field)
Plural Selection Label: the label that the customer see under the prompt when there are multiple choices available (e.g., for the sub-heading, “Please choose 3 sides”, you would enter sides in the plural selection label field)
Picklist Type: what kind of picklist it is (e.g., Upsell, Modifier, Combo)
Display Style: how the picklist will be shown to the customer (e.g., dropdown, checkbox, radio buttons, etc.)
Min. Count: how many items are required to be selected by the customer from this picklist (e.g., 0 (if optional and not required item), 1 (they must select one member of this picklist), etc.)
Max. Count: the maximum number of items that a customer can select from the picklist at a time (e.g., 1 (can only select one item), 3 (can have up to 3 items), etc.)
Show Quantity: this will show the customer a default number in the quantity box (bulk display style only) (e.g., combo comes with 3 soft tacos and 2 hard tacos by default, the numbers would display in the quantity box beside each corresponding item)
Customize Only: this adds the picklist to the item customization screen when the customer is placing a mobile order, helping declutter the selection screen
Active: should be checked if the picklist is active and will be used
Picture: click Set picture to upload an image for the picklist

Step 3: Click Submit

Step 4: Add categories and/or items as Picklist Members under ‘Add to This Picklist’ by selecting a category, item, size, and style, if needed

Step 5: Click Submit

Note: (For POS Locations Only) There has to be a 1 to 1 relationship between Online Ordering and the POS for all items, including customizations like fillings and toppings. Example: you would like a quantity box (bulk display) to allow customers to add ‘Extra Rice’ to their burrito. A quantity box will work perfectly IF AND ONLY IF, the way you specify double rice AT THE POS is by increasing the quantity, or hitting the Rice button twice. But, if you have a separate button at the POS called ‘Extra Rice’ or ‘Double Rice’, that means it’s a different item number and not a quantity, and a checkbox or radio button display style would be best.

Edit a Picklist

When editing a picklist, you can edit the details or the picklist members. See below for additional information on how to edit both.

Edit Picklist Details

Step 1: From the Menus Tab, click Switch to Picklist Editor:

Step 2: Search for the picklist by name or prompt

Step 3: Click Search

Step 4: Click on the pencil icon to the right of the picklist name that you wish to edit:

Step 5: Edit the picklist details, as needed

Step 6: Click Submit:

Add a New Picklist Member

Note: To add a picklist member, the picklist must first be associated to an item or category.

Step 1: Click the 3-page icon next to the category, sub-category or item that has the picklist associated that you wish to add a picklist member to:

Step 2: Click on the name of the picklist you wish to add a member to:

Step 3: Add categories and/or items as picklist members under Add to This Picklist by selecting a category, item, size, and style, if needed

Step 4: Click Submit:

Delete a Picklist Member

Step 1: Click the 3-page icon next to the category, sub-category or item that has the picklist associated that you wish to delete a picklist member from:

Step 2: Click on the name of the picklist you wish to delete a member from:

Step 3: Check the checkbox(es) next to the picklist member(s) that you wish to delete

Step 4: Click Delete Selected:

Associate a Picklist to a Category/Item

After creating a picklist, you will need to associate it with the categories or items that you want it to be presented with. To do this, follow the below steps:

Step 1: Click the 3-page icon next to the category, sub-category or item that you would like to add a picklist to:

Step 2: Choose a picklist from the dropdown menu

Step 3: Choose a menu mode, if applicable

Step 4: Choose a size, if applicable

Step 5: Choose a style, if applicable

Step 6: Click Associate Picklist

Step 7: Repeat steps 2-5 until all desired picklists have been associated:

Disassociate a Picklist

Step 1: Click the 3-page icon next to the category, sub-category or item that you would like to remove a picklist from:

Step 2: Click checkboxes next to the picklists you wish to remove

Step 3: Click Delete Selected:

Item Picklists and Defaults

To see what picklists, if any, are associated with a particular item:

Step 1: Drilldown to item level

Step 2: Click the 3-page icon to the right of the item:

Step 3: You will see what picklists have been attached to the item, if any

Step 4: To edit the defaults, click Edit Defaults to the right of the picklist name:

Step 5: Defaults are the standards for an item, but other options are available to the customer (e.g. Caesar salad comes with Caesar Dressing by default. Customer may choose to change to Ranch Dressing)

Step 6: Update default information, as needed

Example: Customer ordering at the register…

Customer: I would like to order the Sirloin Steak
Restaurant’s Sirloin Steak is a dinner meal that comes with a Baked Potato and Garlic Bread, by default
Restaurant: The Sirloin Steak comes with a Baked Potato and Garlic Bread.
Customer: Can I get a Sweet Potato instead of the Baked Potato?
Restaurant: You sure can. I will be happy to make a substitution for you.

Picklist Mode Restriction

When associating a picklist, you may restrict it to a specific mode:

Step 1: Click the 3-page icon next to the category, sub-category or item that has a picklist that you would like to restrict:

Step 2: Choose a picklist from the dropdown menu

Step 3: Choose a menu mode, if applicable

Step 4: Choose a size, if applicable

Step 5: Choose a style, if applicable

Step 6: Click Associate Picklist

Step 7: Repeat for each mode that is needed:

Example: Customer ordering at a restaurant in Nashville, TN…

Customer: I would like to order the Grilled Shrimp Combo with Jasmine Rice as the side item but I do not see the rice listed on the menu. I frequent your location in Jacksonville, FL and they offer Jasmine Rice.
Jasmine Rice is a side item that is being tested in limited markets in Florida
Restaurant: I am sorry, Jasmine Rice is only being offered in certain markets at this time. Is there another side that you would like instead?

Picklist Size and Style Restriction

When associating a picklist, you may restrict it to specific sizes and/or styles:

Step 1: Click the 3-page icon next to the category, sub-category or item that has a picklist that you would like to restrict:

Step 2: Choose a picklist from the dropdown menu

Step 3: Choose a menu mode, if applicable, from the dropdown

Step 4: Choose any necessary sizes (or you can choose Any Size or No Size) from the dropdowns

Step 5: Choose any necessary styles (or you can choose Any Style or No Style) from the dropdowns

Step 6: Click Associate Picklist

Step 7: Repeat for each size/style that is needed:

Example - Sizes: Customer ordering at register…

Customer: I would like to order the Dinner Meal with two side items. What size side items come with the meal?
Restaurant offers any two regular-sized side items free of charge with this particular Dinner Meal
Restaurant: Two regular-size side items are included when ordering the Dinner Meal.
Customer: Can I get two large sides instead?
Restaurant: Yes, but there will be an additional charge.

Example - Styles: Customer ordering from Drive-Thru…

Customer: I would like to order a Chicken Sandwich
*Restaurant offers 2 styles the customer can choose from, Grilled or Crispy.
Restaurant: How would you like you Chicken Sandwich prepared?
Customer: Crispy, please.
Restaurant: I have added a Crispy Chicken Sandwich to your order.

Delete a Picklist

Step 1: From the Menus Tab, click Switch to Picklist Editor:

Step 2: Search for the picklist that you wish to delete by name or prompt

Step 3: Click Search

Step 4: Enable the checkbox to the left of the picklist you wish to delete

Step 5: Click Delete:

Change Picklist Order

Step 1: Click the 3-page icon next to the category, sub-category or item that has a picklists that you would like to reorder:

Step 2: Click on the picklist name and drag and drop to the desired location:

Change Picklist Member Order

Step 1: Find the category in the menu in lunchbox, click the plus sign next to the modifier group/category and reorganize the items to the desired sequence by dragging and dropping the items in the category.

Step 2: Click the 3-page icon next to the item that has a picklist that you would like to reorder:

Step 3: Click on the picklist name:

Step 4: Scroll down and remove the picklist members by checking the checkbox and clicking Delete Selected: (Take Note of the Category Name you will need this for the next step)

Step 5: Next using the add to this Pick List UI Click the Category Drop Down and find the category name of the Pick List Members that you deleted, then find one of the items that you removed and click Submit. Repeat until all items have been added to the Pick List:

NOTE: When adding the Pick List Members back DO NOT add the entire category. You have to do it member by member. It will display by number in the admin UI but reflect correctly on the front end UI.

Step 6: Once completed scroll down and click Submit.

NOTE: Make sure to check incognito after you save it.

Grandchild Picklists

Picklists can be attached to picklist members to create a Grandchild Picklist. This picklist will be presented after users select the configured item from the parent item’s picklist.

Step 1: Navigate to the category where the parent item’s picklist members reside. This can be found by reviewing the picklist members section of the parent item’s picklist. The category and Lunchbox Item ID will be visible in this area for reference:

Step 2: Click the 3-page icon next to the category, sub-category, or item that you wish to create the grandchild picklist for:

Step 3: Click Create a New Picklist:

Step 4: Enter the picklist information:

Name: the name of the picklist. (e.g., Box Lunch Sides) This is for your internal use/reference and is not displayed to customers
Prompt: this will be what the customers see as the heading (e.g., Add a side?)
External ID: this is the ID of the picklist in the POS. It should be pulled in automatically from the POS import, if required.
Display Order: in what order will this be displayed to the customer among other picklists under the specified items (e.g., 1 (1st picklist), 2 (2nd picklist), etc.)
Selection Label: the label that the customer sees under the prompt when a singular choice is available (e.g., for the sub-heading, Please choose a side, you would enter side in the selection label field)
Plural Selection Label: the label that the customer see under the prompt when there are multiple choices available (e.g., for the sub-heading, “Please choose 3 sides”, you would enter sides in the plural selection label field)
Picklist Type: what kind of picklist it is (e.g., Upsell, Modifier, Combo)
Display Style: how the picklist will be shown to the customer (e.g., dropdown, checkbox, radio buttons, etc.)
Min. Count: how many items are required to be selected by the customer from this picklist (e.g., 0 (if optional and not required item), 1 (they must select one member of this picklist), etc.)
Max. Count: the maximum number of items that a customer can select from the picklist at a time (e.g., 1 (can only select one item), 3 (can have up to 3 items), etc.)
Show Quantity: this will show the customer a default number in the quantity box (bulk display style only) (e.g., combo comes with 3 soft tacos and 2 hard tacos by default, the numbers would display in the quantity box beside each corresponding item)
Customize Only: this adds the picklist to the item customization screen when the customer is placing a mobile order, helping declutter the selection screen
Active: should be checked if the picklist is active and will be used
Picture: click Set picture to upload an image for the picklist

Step 5: Click Submit

Step 6: Add categories and/or items as Picklist Members under ‘Add to This Picklist’ by selecting a category, item, size, and style, if needed

Step 7: Click Submit:

Order Level Picklist / Packing Instructions/Upsells

You might want to offer your customers the option of adding special items to each order. This could range from utensils to sauces. Follow the below steps to add Order Level Picklists to your site:

Step 1: Either Build a Category and Menu Items manually OR for POS that support menu importing then import the packing instructions/Upsells group inside of the menu existing menu by requesting POS upload.

Note: This should happen automatically. However if the need for a manual sync should occur.

Menus Tab>Edit Menu For A Location> Select Your Location>Request POS Upload.

NOTE: For POS integrated setup skip to step 2.

Step 2: From the Menu Tab open the menu and click the New Category drop down.

Step 3: Select (#-100) Order Level Pick Lists from the dropdown.

Step 4: Click the Add button.

Step 5: Expand the newly added Category “Order Level Pick Lists”.

Step 6: Add a menu item by clicking Add and set with the following settings

Item Name: Upsell Pick List Trigger Item

Ticket Name: Upsell Pick List Trigger Item

Short Description: blank

Long Description: blank

Prep Time Minutes: 0

Prep Time As Additional Item: 0

Service Types: Choose your service types

Restrict to Time Slots: Optional

Status: Active

Start Date: blank

End Date: blank

Step 7: Click Save

Note: Now the packing instructions will be associated with the order picklist category and will show on the front-end check-out process as a picklist.

Step 8: Click the dollar sign on the newly created Upsell Pick List Trigger Item