View Order Details Overview
Once you locate your order, you can view the order details
Table of Contents
Order Details
The top section of the Order Detail shows the following information:
Order number
Escalated status
Adjustments
Payment Type
Service Type
Order Total
Total Payments
Refunded status
Group Order ID
Store ID, address, and phone number
Customer name, phone number, email and address
Customer Comments
Accepted time
Accepted by
Unaccepted time
Faxed
Order placement and ready time
Agent Handoff - This setting will display either…
No handoff - This means that the order has not sent to POS yet. This typically occurs while the order is in the process of transmitting. Try refreshing the screen and the order should convert to the status below
Time sent to POS - What time the order was sent to POS this time is listed in Military Time.
Order Source
Future Order
Prep Time
Order Status
Order History
The Order History section of the Order Detail shows the following information:
Time of order creation
Time of order placement
Time sent to POS
Time of order acknowledgment
Payment status
Current order status
Payment History
The Payment History section of the Order Detail shows the following information:
Order time
Card type and last 4 digits
Transaction
Amount
Status
AVS Match
Auth Code
Reference number
Errors
Email History
The Email History section of the Order Detail shows the following information:
When emails were sent
Who emails were sent to
Why emails were sent
Last attempt
Status
Items
The Order Items section of the Order Detail shows the following information:
Guest name
Quantity of items ordered
Product ordered
Price each
Total price by item
Subtotal
Sales Tax
Total
Amount paid
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