Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:

This guide will show you how to access the Delivery Tab, where you have the ability to view your location’s delivery hours and manage delivery maps, rules, and adjustments.

If your location offers delivery, you will utilize the Delivery Tab on your website to designate an area to which you are willing to deliver by adding and editing Delivery Maps, Delivery Hours and/or Delivery Rules for your location. You must set up this section in order for your restaurant delivery service to function. These maps and rules define delivery availability and delivery charges if any. This can mean added charges for specific distances or order minimums in certain locations.

The Delivery Tab has three subtabs:

For the system to determine if a customer is within your delivery area, their address needs to meet the specifications that you set in your Delivery Map and Delivery Rules.

There are 2 ways to define delivery, which can be used individually or in conjunction with one another:

A Delivery Map is a set perimeter on a map within which you are willing to deliver. If a customer’s address falls within that map’s parameters, then the specified minimum order and delivery charge will apply. A Map Rule determines the minimum order total and delivery fee that applies to addresses within your created delivery map:

Note: For example,: Randall, who is a block away from my store, is within my delivery area. When he puts in his address to place a delivery order, the system will determine, based on my map, that he can get delivery from my location and will apply the minimum order total and delivery fee based on this rule.

A Radius Rule specifies a perimeter around your location to which you are willing to deliver. If a customer’s address falls within the defined rule, then a specified minimum order and delivery charge will apply. You can use these in place of a map, in conjunction with a map, and can also define multiple radius rules:

Note: I draw a delivery map that covers two miles from my location in every direction. I am willing to deliver outside of my normal area, up to 5 miles out, as long as the minimum order is $30 with a delivery fee of $3.

Before your location can begin taking online delivery orders, you must define the delivery parameters based on your setup preferences, described above.

To access the Delivery Map, from the location’s Delivery Tab:

Step 1: Select the Delivery Maps subtab

Step 2: Click Delivery Maps

Step 3: Login again when prompted

To create the Delivery Map, from the location’s Delivery Tab:

Step 1: Access the Delivery Map

Step 2: Click on an area in the map to create a drop pin

Step 3: Create and move as many drop pins as needed to create a shaded area, which will be your desired delivery area

Step 4: Click Upload once you are satisfied with your delivery map

To assist you with defining your map, we offer a Test Address feature. It allows you to enter in an address, that you know you deliver to, and make sure they fall within the map area that you have defined.

To test an address to confirm they fall in your delivery area, from the location’s Delivery Tab:

Step 1: Access the Delivery Map

Step 2: Enter the address into the Test Address field

Step 3: Click Test

Step 4: Repeat the above steps to test additional addresses

A Map Rule defines the minimum order total and delivery fee that applies to addresses found within the delivery map you have created.

To create a Delivery Rule, from the location’s Delivery Tab:

Step 1: Select the Delivery Rules subtab

Step 2: Click the Add a New Delivery Rule button

Step 3: Enter the following:

Step 4: Click Create Delivery Rule to add the rule:

A Radius Rule will allow the customer(s) to order if they are within a certain mile radius that you choose. This can be outside of a core map, a single rule, or multiple rules defined.

To create a Delivery Rule, from the location’s Delivery Tab:

Step 1: Select the Delivery Rules subtab

Step 2: Click the Add a New Delivery Rule button

Step 3: Enter the following:

After you have created your Delivery Rule, you can edit it and add an adjustment.

Example: Current rule is within a 5 mile radius, minimum order total is $15 and delivery fee is $3. You might want to reduce the delivery fee if the order total is higher. So, let’s add an adjustment to the rule so that if a customer places a $50 order and they are within the 5 mile radius, the delivery fee is $0.

To add an adjustment, from the location’s Delivery Tab:

Step 1: Select the Delivery Rules subtab

Step 2: Click the Edit button next to the rule you want to add the adjustment to

Step 3: Click the Add Adjustment button at the bottom of the page

Step 4: Enter the following adjustment information

Step 5: Click Update Delivery Rule

You may decide that you need to make changes to your Delivery Map and/or Delivery Rules after you have created it.

To edit an existing Delivery Map:

Step 1: Drag and drop the pins to move your existing delivery map

Step 2: Click Upload once you are satisfied with your map

To clear an existing Delivery Map:

Step 1: Click Clear to remove all the pins from the map

To reset the Delivery Map:

Click Reset to reload the map with the last saved points

To edit an existing Delivery Rule, from the location’s Delivery Tab:

Step 1: Select the Delivery Rules subtab

Step 2: Click the Edit button next to the rule you wish to edit

Step 3: Update any rule information that you wish to change

Step 4: Click Update Delivery Rule

To delete an existing Delivery Rule, from the location’s Delivery Tab:

Step 1: Select the Delivery Rules subtab

Step 2: Click the Delete button next to the rule you wish to delete

There are so many ways to set up your Delivery Operations. Use all of these methods to get to the bottom of how you would like to provide your delicious food to your guests in their homes. You can additionally:

Delivery Radii do not automatically export out to your delivery service.

Delivery radii do not automatically import in from the POS. We suggest setting them both up to the same distance to ensure that orders are properly ingested.