UberDirect API Limitations
Any of the following need to be updated by UberDirect Support or by your Uber Rep.
Important: Restaurants that have negotiated their own rates and mileage should reach out to UberDirect Support to make sure the negotiated conditions have been applied to any new locations that are submitted to Lunchbox and that proper access has been granted to required emails on each Driver Merchant account.
Lunchbox does not have the ability to assign the order to an additional fleet with the UberDirect API integration.
Uber Direct is supported with our Delivery Dispatch Service along with other fleets where backup fleets can be configured. To learn more check out this help center article or ask your Implementation Project Manager. https://support.lunchbox.io/en/articles/8684396-lunchbox-delivery-dispatch-overview
Lunchbox does not have the ability to cancel the order when it is transferred to a new location.
When moving orders you need to cancel the order on the initial location and then manually create an order on the UberDirect Dashboard where the order is to be picked up.
Lunchbox does not have the ability to overwrite the SOF Small Order Fulfillment caps. Orders over the cap sent through a non Large Order Fulfillment Contract may not be picked up.
Lunchbox does not have the ability to overwrite the LOF Large Order Fulfillment cap subtotal. Orders over the cap will not process without this update.
Lunchbox does not have the ability to overwrite Tip caps. Orders with a tip over the cap will not process.
Lunchbox does not have the ability to update the name of your UberDirect Account.
Lunchbox does not have the ability to update user access into your UberDirect Account.
UberDirect Billing
Understanding Billing Before Signing Up
It's important to understand how billing works before signing up.
UberDirect charges are not billed through Lunchbox. Instead, UberDirect will send you separate invoices. These invoices will include charges for the negotiated per-mile delivery rates as well as any customer tips.
If you choose to apply a Delivery Fee to help offset UberDirect's charges, that fee is collected by you, not UberDirect. The Delivery Fee goes directly to your business to help cover the cost of UberDirect’s delivery service.
Uber Direct Account Setup
The designated restaurant contact will receive an invite from Uber Direct prompting them to join the restaurant's account. After clicking Join in the invite email, the contact will be prompted to enter a verification code that is sent to them via email. (see screenshots below)
Once in the Uber Direct dashboard, the contact will be able to:
Retrieve its Uber Direct customer ID
Set up a payment method
Add users to the account
Track Deliveries
Add the Lunchbox user to your UberDirect Dashboard
A restaurant can use the steps below to add additional users to its Uber Direct account.
From the Uber Direct Dashboard:
Click on Users under the Management header in the navigation on the left side of the dashboard
Click on the + Invite button in the upper right corner of the page
Enter the user's information
Name: Lunchbox Integration
Permission: Select the appropriate permission
Email: they should have. services+(chainname)@lunchbox.io to the dashboard. Example: [email protected]
WARNING: When adding a user you must make sure you select the correct org when granting permissions.
4. click Save
Retrieving an Uber Direct Customer ID
Use the steps below to locate, copy, and send its Uber Direct customer ID to your configuration workbook.
From the Uber Direct Dashboard:
Click on Developer under the Management header in the navigation on the left side of the dashboard
Copy the value found in the Customer ID field on the Developer page
Send the Uber Direct Customer ID to your Lunchbox Onboarding Manager
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Setting Up Payment Method
A restaurant should use the steps below to add a payment method to its Uber Direct account.
From the Uber Direct Dashboard:
Click on Billing under the Management header in the navigation on the left side of the page
Under the Payment Methods header on the Billing page, click on Add Card
Enter information about the credit or debit card that will be used
Click Add Card to save the payment method to the Uber Direct account
NOTE: A payment method must be in place on a restaurant's Uber Direct account prior to launching the last-mile delivery service at its locations.
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