Overview
Order and item notes let customers add special instructions during ordering. The difference is simple: Order notes apply to the entire order, and Item notes apply to one specific item. These notes help communicate customer requests clearly so the order can be prepared and delivered as expected.
Order notes are used for requests that apply to the full order. Examples include delivery instructions, allergy or dietary details, or requests for condiments, utensils, or extra napkins. Item notes are used for requests that apply to a single item. Examples include requests such as no onions on a burger or extra spice on a curry.
Item and Order level notes configuration
In the New Lunchbox Admin Panel
Select the Settings tab in the left sidebar and find the Ordering settings group
To manage:
Order level notes, locate Disable Order Special Instructions, and select Update to manage the setting.
Item-level notes, locate Disable Item Special Instructions, and select Update to manage the setting.
For both settings:
The default state is FALSE, meaning the order level notes are available for customers's input
If the setting is set to TRUE, customers won't see the option to enter order level notes/ special instructions on the Checkout page
When order- level notes are enabled (the setting is set to False), they are visible on the Checkout page
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When item-level notes are enabled (the setting is set to False), they are visible on the item page
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