Overview
The Bank Loyalty system lets guests turn the points they earn from purchases into rewards. Depending on how many points they’ve collected, they can choose from a range of available perks. It’s a simple way for restaurants to drive repeat visits and build stronger connections with their guests.
In this article, we’ll cover how to set up Bankable Perks, outline any system limitations, and walk through what you need to know to get started.
General Feature Information, Prerequisites & Dependencie
The bank rewards are introduced as a new perk type, allowing the reuse of the existing rewards architecture. This approach simplifies the setup and allows us to utilize the currently available rewards by choosing the "bankable" perk type when creating a perk. Existing reward types, such as free items, discounts, or coupons, can be reused as bankable rewards by creating a perk. This eliminates the need to create entirely new rewards for the bankable system, offering a significant benefit and saving time for configuration.
To make sure the Loyalty system is set up correctly, confirm that the Enable Loyalty toggle is turned on for each service type the client wants to support.
To use Bankable Perks, the loyalty system must be configured to allow users to earn and redeem points. Once enabled, guests can start collecting points and later use them to claim available rewards.
This builds on our existing loyalty functionality, such as setting tiers, defining point conversion rates, and creating rewards. Bankable Perks simply layer on top, giving clients more flexibility. They can adjust point multipliers, earning factors, and other settings to create a more dynamic and personalized experience.
The key difference between Bankable perks and other perks lies in the ability to set a point value for rewards, determining the cost for users. This is in addition to the existing logic for earning points through tiers and multipliers
To create a Bankable Perk,
We need to create a new Perk and choose the new perk type - bankable, and select items to include in the Bankable Perk
We can also:
Set a limit on the times a user can redeem each reward included in the Bankable Perk
Set rewards to be available for certain tiers or to a group of users with a specific number of points or higher
Set a required minimum purchase amount for reward redemption. These rules are derived from the underlying coupon GUID for coupon-based rewards. For credit rewards, there are no rules currently
We can control bank reward availability by setting the Status toggle to activated/ deactivated. Every time someone wants to change the status, a warning prompt will appear requesting action confirmation.
Step-by-Step Configuration
In this section, we can find important configuration steps for Bank Loyalty Perks:
Create a Bank Perk
To create a bank loyalty perk, you should navigate to the Loyalty section of the Admin dashboard and:
Select Perks
Select the Create button,
Enter the Perk Name,
Enter the Perk Description,
Select Perk Type: Bankable
Select applicable Reward(s)
Enter the point value for the selected reward
Select Perk Requirement - Tier: (the one you want to assign the reward to)
Select Perk Requirement - Other: If one of these toggles is set to active, you must enter "Bigger than" value. E.g., if the point balance toggle is active, and we set the bigger than value to 10, it means that a user must have at least 10 points to claim their reward
Point Balance
Credit Balance,
Other Amount
Set the Status toggle to Active
Select the Save button
Edit Bank Perk
To edit Bank Perk, in the Loyalty Admin
Select Perks
Find the Perk on the list. Apply filters as needed.
When you find your Perk, select the three dots at the end of the row
Select the Edit button
Apply changes for the Perk
Select the Save button
Deactivate Bank Perk
To edit Bank Perk, in the Loyalty Admin
Select Perks
Find the Perk on the list. Apply filters if needed for easier finding
When you locate your Perk, select the three dots at the end of the row
Select the Edit button
Change the Status toggle to inactive
Select the Save button
Limitations
Rewards can not be deleted, but their status (active/ inactive) can be controlled
Currently, we can't set an expiration date on Bank Rewards
Post-Configuration Verification
After configuring perks, their point value, and other loyalty system configurations (e.g., set tier dependency for bank reward redemption), it's time to test it on the web and the apps. Visit this article to learn more about Bank Loyalty: Ordering Platforms Experience (LB 2.0)