Frequently Asked Questions
Q: Are we importing/provisioning discounts into LB and syncing them?
A: Discounts are imported from Simphony, but are not provisioned / used
Q: Are we importing/provisioning service charges into LB and syncing them?
A: Service Charges are imported from Simphony, but are not provisioned / used
Q: Are we importing/provisioning tenders into LB and syncing them?
A: Tenders are imported from Simphony, but are not provisioned / used
Q: Are we importing/provisioning revenue centers into LB and syncing them?
A: Revenue Centers are imported from Simphony, but are not provisioned / used
Q: Are we setting tax rates based on values in a revenue center and those included with an item?
A: Taxes are determined by Simphony when we the calculate check resource is called.
Q: Are we pricing checking an order before injection?
A: Yes
Q: Are we correct that each location will have its own menu id?
A: Depends on the configuration of the API account. The link is either set by individual location or groups of locations. I believe that Torchys is configured per location
Q: Will the 'tct' value ever change?
A: Probably as the TCT is the merchants organization short name
Q: If a location has multiple menus, what will the menu IDs look like for them?
A: The only thing that may change would be the RVC number and this will only apply if the menu is different per RVC== Other Info"I cannot speak to the exact configuration of the Torchy’s environment however the format of the menu could change depending on the locations configured for the API credentials (0057 or 0081). The API credentials can be configured for access to the organization enterprise, a single location or a group of locations (regions). I believe in my discussions with their programming team the API credential is set as “Enterprise” and all locations defined share the same menu configuration"
Out of Scope
Provisioning of...
Locations
Discounts
Service Charges
Revenue Centers
Tenders
Consumption of...
Menu Update Notification
Item Availability Notification
Check Availability Notification
Supported
Use of Simphony's 86'd items resource to pick up out of stock items every 1-5 minutes
Menu ID Format
Below is information from Lunchbox's technical contact at Oracle about menu IDs.
<OrgShortName> : <API Location> : <RVC> (example: tct:0081:333)
Notes
OrgShortName: Will change per customer
API Location: ID for the store
RVC: Revenue Center
Migrating Customer From Another POS to Simphony?
Immediately after a location(s) is cut over to use the Simphony from another Lunchbox POS integration, and before the doors open, contact George to have the 'import_digests' deleted from the stores that were launched