Search for Orders
Updated over a week ago

Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:


Search for Orders Overview

This section will show you how to access the Order Detail Tab, where you can view order details as well as refund and cancel orders. Refunds may also be issued using the Reports Tab.


Table of Contents

Order Detail Tab

Use the Order Detail Tab to search for orders by Order ID, POS Order ID, Survey Token, Authorization Code, Provider Order ID (3rd Party Order ID), Discount Code, or Email Address

Note: Depending upon your chain’s setup, some search options, Survey Token for example, may not be available.


Search for an Order

To search for a specific order:

Step 1: Click the Order Detail Tab

Step 2: Enter one of the following to lookup your order:

  • Order ID

  • POS Order ID

  • Auth Code

Step 3: Click Find Order

Note: Depending upon your chain’s setup, some search options, Survey Token for example, may not be available.


  • Reports Overview

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