Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:

This section will show you how to access the Order Detail Tab, where you can view order details as well as refund and cancel orders. Refunds may also be issued using the Reports Tab.

Table of Contents

Use the Order Detail Tab to search for orders by Order ID, POS Order ID, Survey Token, Authorization Code, Provider Order ID (3rd Party Order ID), Discount Code, or Email Address

Note: Depending upon your chain’s setup, some search options, Survey Token for example, may not be available.

To search for a specific order:

Step 1: Click the Order Detail Tab

Step 2: Enter one of the following to lookup your order:

Step 3: Click Find Order

Note: Depending upon your chain’s setup, some search options, Survey Token for example, may not be available.