Overview
If a merchant needs to update their bank account or transfer ownership of their business, CardPointe has specific processes depending on the type of change. These updates cannot be made directly in the dashboard—they must be handled through CardPointe Support.
Bank Account Verification during Onboarding
When a client first enters their bank details during the application process, CardPointe does not require the bank account name to strictly match the LLC or legal entity name. There may be basic account validation, but:
No voided check or bank letter is required during initial submission.
If the bank account passes verification, it will be approved, even if the legal entity name doesn’t match exactly.
This differs from post-onboarding changes, where supporting documents must match the account name on file to be accepted, which we are going to explain below.
Update Bank Account Information after Onboarding
IMPORTANT NOTE: Bank Account Change requests must be signed and submitted by the signer on the account.
To update a Bank Account, clients should login to the CardPointe dashboard and:
Select the Support tab
Select the Create Ticket button
Select the location (if not preselected)
Select the reason; choose Bank Account Change
A pop-up warning message will appear to confirm that the person updating the bank account is the account signer.
"Bank Account Change requests must be signed and submitted by the signer on the account. If you are not the signer on this account, your request will be denied upon review.
Are you the signer for this location? Click Continue to confirm."
The ticket form for Bank Account update will load and the account signer will have to enter:
Old Routing Number
Old Account Number
New Account Type (select from the drop-down): Deposit & Withdrawal. Deposits Only or Withdrawal Only
New Bank Name
New Bank Phone
New Routing Number
Comments (optional)
Add attachment
A voided check, or a bank letter that lists the account holder’s name, routing number, and account number
The name on the voided check or bank letter must match what’s already in the system—this can be either the DBA (Doing Business As) name or the legal business name. If the name does not match, the change will be rejected
Tax ID number
Last 4 digits of Social Security Number (SSN)
Signer Name
Select the Save button to submit a request.