Overview

The new Lunchbox Admin iOS app is designed to give in-store managers a quick, mobile-friendly way to view incoming orders and mark items as unavailable, without logging into the dashboard on the desktop. The current version (1.0.2 (24)) focuses on two high-impact actions: reviewing orders and managing item availability.

Prerequisites & Dependencies

To access the app, ensure:

You have access to the Admin dashboard for at least one brand, as the credentials are shared between the Admin dashboard and the Admin iOS app
You’ve downloaded the Lunchbox Admin iOS app from the App Store (TestFlight builds may be shared during QA)

💡If your email is associated with multiple client chains, you can log in using any of your valid email/password combinations:

If one email/password pair is used across all chains, you can access and switch between dashboards without interruption, similar to how Lunchbox 1.0 Admin handles chain switching.
If you use different passwords for different chains, you can still log in using any combination. However, when you attempt to access a chain that requires a different password, the app will prompt you to reauthenticate using the correct password for that specific chain.

Limitations

Multi-chain login requires password matching for Lunchbox employees (with Lunchbox Admin role): If the email is associated with multiple chains but uses different passwords per chain, they must reauthenticate to access each chain individually.
The Lunchbox Admin app is currently available only for iOS.

86'd page limitation

Currently, item availability can be set to one location at a time, meaning we can manage item availability at one location at. Multi-location actions must be done via a desktop computer.

Orders page limitation

The Orders page is Read-only. Users can view order details, filter, and sort orders, but can't take any order-changing actions at this time (e.g., acknowledge or refund orders).

Core Features (MVP)

Once you log in to the dashboard of the selected chain, you will land on the Orders dashboard page, which also serves as the current Home page.

View Orders

	From the Orders tab, managers can: See all recent orders placed at the location you have access to. Filter orders by selecting the filter button Sort orders by selecting one of the sorting options View order details including: Order number Customer name Customer's phone number Restaurant Location address Restaurant Location phone number Date and time of the order placed Requested date and time of the order Tap on the order to view Order details
Sort orders by: Ready Time Descending, Ready Time Ascending, Customer Name Order Number
	Filter orders by: Date ranges (custom or preset). The Default value for date range is "Today" Service types (e.g., Pickup, Delivery, Curbside, etc. ) Location selection depends on the Admin role and granted location access. In the video, we can see the user has access to multiple locations and therefore, they are able to select multiple locations to view orders. Order status (e.g., held, completed, canceled...) To save the selection, we must select Apply Filter, which will apply the previously selected filters. To clear filter selection, we can select the Clear All Filters button.
View Live vs. View All Use View Live to track orders as they come in, or switch to View All to get notified about every new order. Tapping the sound button toggles audio alerts; turn it on to hear notifications or off to receive them silently. The lock-in screen is disabled when viewing live orders

Order details page

After tapping on the order to view more, you will be presented with the Order details page.

Here you can view:

Order Number
Order Total Amount
Order Status
Order placement date and time
Order requested date and time
Store information: name, address, phone number
User information: First and Last name, phone number, and email address
List of ordered items, with their price
Order total breakdown

86'd Items

Managing availability for items, item modifiers, their sizes, and styles is available for one location at a time. Upon accessing the tab, we can notice that "Currently 86'd" is preselected by default, so the action of making the unavailable items available again makes the primary action on this tab even easier and quicker.

From the 86'd Items tab, we can also:

Select the location where they want to manage item availability
View all menu items for the selected location
Search for item/s modifiers to mark them in/out of stock
See the Category item/ modifier is associated with
Show only unavailable items (for easier search and item status change)
Show variants (styles and sizes)
Check and uncheck the Currently 86'd (and choose to view all items for the selected menu or only unavailable ones)
Update availability in active menus on both first- and third-party ordering platforms.
Filter menus and select one at a time.

Available/ Unavailable item management

To make an item or a variant unavailable at the selected location,

Navigate to the 86'd items tab
Enter the item name in the search bar
When the item appears, set the toggle to inactive
For verification purposes, navigate to the ordering site and check if the unavailable item is removed from the menu

To make an item or a variant available again, follow steps 1 and 2 from the previous example.

When you find the item that’s back in stock, toggle it to the active state to mark it as available.

Alternatively, you can use the Currently 86'd option. Select the checkbox to view only unavailable items/variants.

💡If you're only updating the availability of an item, leave the “Show variants” checkbox unchecked to help the menu load faster. That way, only the item list would load, without variants.

FAQs

Q: Not everyone should have access to Order details and the option to set item availability. Which user roles are supported in the MVP version of the Admin app?
A: Only users with Call Center, Chain Admin, and Corporate Manager roles have access to the current Admin app version
Q: Which devices are supported to run this app?
A: This app is available for iOS devices (iPhone and iPad)
Q: Are there Terms of Service and a Privacy Policy that users must accept?
A: Yes. Users are required to review and accept the Lunchbox Terms of Service and Privacy Policy, which are accessible via hyperlinks at the bottom of the Login page

LB 2.0 Reports

2n - How to 86 Items & Modifiers (Toast)

(LB 1.0) Toast Item Availability: 86 Items From Toast!

2n - How to 86 Items & Modifiers (NCR Aloha BSL - LB 2.0)

Punchh Integration (LB 2.0)

Admin Mobile App - Manager's Best Friend (LB 2.0)