Disclaimer: This article is for Lunchbox 2 Enterprise customers only. If your dashboard header looks the same as below, you are in the right place:
You will need an item called ‘Comment’ in order to receive order-level comments in the POS. To enable, follow the below steps:
Note: If a comment item does not exist in the remote system, it must be created with Ask Name enabled.
Step 1: Begin by navigating to the account-specific URL to access the Brink Dashboard clicking the Configurations drop-down > Settings Editor on the left-hand side of the screen.
Step 2: Click on Items option in the left-hand menu
Step 3: Click the blue Add New Item button.
Step 4: Next set up the following item fields…
Name - Lunchbox Comment
Description - Leave Blank
Active - checkbox checked
Non Revenue Item - unchecked
Kitchen Name - Lunchbox Comment
Revenue Center - No Tax Items
PLU - Blank
Price - 0.00
Cost - 0.00
Price Level - Blank
Printer Group - None
Note - For Curbside Check-in, a notification of customer arrival will be sent to the POS as an order comment item and print in the kitchen. In order for the notification to print, print routing must be configured for the order comment item.
Video Group - None
Modifier Tier - None
Type - None
Modifier Weight - Blank
Modifier Routing - Follow Parent Item
Ask Name - Checked
Ask Price - Unchecked
Free Modifier Substitution Limit - Unchecked
Clears All Modifier - Unchecked
Step 5: Click the Blue OK Box at the bottom right-hand corner.