2f - Create a Loyalty Discount (Toast)

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Disclaimer: This article is for Lunchbox 2 Enterprise customers only. If your dashboard header looks the same as below, you are in the right place:


Let’s create a discount in Toast for use with Lunchbox Loyalty.

Note: When a restaurant is opting into Lunchbox Loyalty, Toast’s Loyalty API has to be set to active and Lunchbox needs to be granted access to it.

This will enable the ‘Rewards’ button on your terminals for staff to scan for and redeem loyalty.

Please reach out to your Toast rep with any questions.

Note: The restaurant will have to set up this discount for each of their locations if they are not using Master Menu Management (MMM).


Step 1: From the Toast Admin Dashboard homepage click on Payments > Discounts

Step 2: Click on the + Add a Discount button

Step 3: In the Name of discount field enter Lunchbox Loyalty - DO NOT TOUCH

Step 4: Change the Owner to All Locations

Step 5: Change the Target to All Locations

Step 6: Change the Discount type to Open $ Off

Step 7: Make sure that the discount Applies to the Entire check

Step 8: Scroll down and click Advanced Settings

Step 9: Make sure the Permission Level is set to Any User

Step 10: Under Allow with other discounts check Allow check level or BOGO discounts to be combined with other discount of the same type.

Note: This setting will allow the restaurant partner to give their guests the ability to redeem a discount and loyalty credit at the same time.

If this setting is not enabled loyalty+promo codes will not function properly.

Step 11: At the top righthand corner of the screen hit Save. then Publish.

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