Disclaimer: This article is for Lunchbox 2 Enterprise customers only. If your dashboard header looks the same as below, you are in the right place:
Customer Lookup Overview
The Customer Ordering tab is pre-selected as the default Call Center Home Page. This is the tab you will use to place an order for a customer that calls in. From the Customer Ordering tab, you are able to look up customers to place orders, edit scheduled orders, retrieve past orders, and more.
Table of Contents
After navigating to the Customer Ordering tab of the Call Center, it’s time to perform a Customer Lookup:
Step 1: See if the customer is already registered in the system. You can lookup the customer by entering any of the following information:
Step 2: Click Search:
Step 3: Registration…
If the customer is already registered:
The information will show below the search fields
Click Start Order next to their name to begin the order
If the customer is not registered:
Click the Register button
Enter customer’s information into the appropriate fields
Click Save Changes. This will automatically register the customer and take you to the Start Order Page.
Note: When you register a customer, they will receive an email requesting that they set a password for their account. This allows the customer to place future orders online.
Note: If you do not find an order under History for customer, it could be that the customer never fully checked out. The History button on the initial search result page doesn’t show incomplete or partially paid orders. If you don’t initially find an order for a customer, try clicking Start Order, and then Open Orders. If you see the order there and the button says Resume, you know it’s not fully checked out.