Disclaimer: This article is for Lunchbox 2 Enterprise customers only. If your dashboard header looks the same as below, you are in the right place:
Fire Future Orders to POS Overview
This article will show Instructions for manually sending future orders, that are being held by the POS Agent, to POS.
Table of Contents
POS Agent Introduction
The customer will place an online order using the restaurant’s online ordering website. For ASAP or non-held future orders, the POS Agent will automatically send the online Order to the designated POS station once the order is submitted. If your location has selected the option of having future orders held, the POS Agent holds the order until the prep time is met. Prep time is determined based on service type, item total, or order value total set.
To view order status, you will need to access Order Management from the POS Agent Home Screen:
Step 1: Open POS Agent
Step 2: Click “Order Management”
The Order Management Screen shows the status of your location’s orders:
Yellow: Held until prep time (future order)
Green: Sent to POS
Red: Paid, waiting for acknowledgment
Teal: Paid, waiting to be filled
Dark Blue: Paid, waiting for finalization
Tan: Paid and filled (Complete)
Fire Order to POS
Any future orders that have not been sent to POS will be highlighted in yellow and have a Fire button to the right.
Click Fire to immediately send to POS
Warning: It can take up to a full minute after clicking Fire before the order actually goes to the POS. Users will need to click Fire and then let it be. If they click Complete, the order will not be sent to POS. When they click Fire, the order’s status is changed from Held to Ready to Send. The Agent picks up the order on the next check-in, which can take up to a minute from the time they click Fire.
To Terminate (Close) the POS Agent, follow the steps below:
Step 1: Log into the online ordering site to retrieve the Agent username and password. This can be found under the POS Agent User subtab of the Location Users tab by clicking on the pencil icon next to POS Agent username.
Step 2: Click Terminate on the agent
Step 3: Enter the username and password found in Step 1 and select Login to terminate the Agent