Disclaimer: This article is for Lunchbox 2 Enterprise customers only. If your dashboard header looks the same as below, you are in the right place:
Location Management

This article will outline how to add and edit a location as well as how to make a store “Call Center Only”.


Table of Contents


Add a Location

To add a new location, you must have Chain Admin or Corporate Manager access and follow the below steps:

Step 1: In the sidebar, navigate to and select the Locations Tab

Step 2: Click Add New Location:

Step 3: Enter the following required information:

  • Organization: (name of the organization that the restaurant belongs to)

  • Setup Type: (point of sale integration)

  • Store Number: (generated outside of LB Enterprise by the restaurant)

  • Name: (guest-facing name that will appear in the location search)

  • Address: (address of the location)

  • Address 2

  • City

  • State

  • Postal Code

  • Time Zone

  • Location observes DST: Yes

  • Phone Number:

  • Restrict orders to users with Call Center access: (require a user to have at least call center access or higher to access the location)

  • Checkin Spaces: (used for curbside pickup | quantity should equal the number of spaces where a car can park)

  • Allow Group Orders: Yes (if the client is enabling grouping functionality)

  • Email Address for Orders: (email address to be used for sending order confirmations)

  • Locator Text: (text displayed on the frontend ordering site on the location listing)

  • Fax Notification: No (unless a restaurant partner is opting into fax notifications)

  • Temp Fax Notification: No (unless a user is opting in for temporary fax notifications)

    • ex: This setting sends a backup copy of the order to a fax machine on-premise.

  • Owner Name: (name of restaurant owner | comma separation can be used for multiple owners)

  • Owner Phone Number: (phone number of the restaurant owner | used by support or billing if needed)

  • Owner E-mail: (email address of the restaurant owner)

  • Loyalty Provider: (loyalty provider in use at the location)

  • Status: A location’s status can be set to…

    • Activation Requested (needs to be set up and activated)

    • Approved (activation is approved)

    • Canceled (has churned or there was a billing issue)

    • Closed (is no longer in service)

    • Live (is active and allowed to accept orders)

    • Live - Need Paperwork (is active and is used for New Locations awaiting paperwork)

    • Offline (has been taken offline / no orders are being received. The customer is notified the location is not taking orders)

    • Suspended (used when there is a payment issue)

  • Order Reimbursement:

    • ACH

    • Check

    • None (set this)

  • Option: These settings may vary:

    • Order Based (set this)

    • Order Based Flat Discount

    • Standard

  • Subscription Fee: (dependent on the chain)

    • None

    • ACH

    • Credit Card

  • Test Store

    • No (store is not in testing)

    • Yes (store is in testing)

  • Setup Dates

    • Requested Live Date: (date when the location would like to go live)

    • Initial Live Date: (date when the location was set to live:

Note: Latitude and Longitude fields will automatically populate once the address has been entered and store added.

Step 4: Finally, click Add New to officially create the new location.


Edit a Location

To edit an existing location, you must have Chain Admin or Corporate Manager access and follow the below steps:

Step 1: In the sidebar, navigate to and select the Locations Tab

Step 2: Search and select the location you wish to edit:

Step 3: Once the Location page populates, click Edit Location:

Step 4: Make updates and edits to the location information and click Save:


Make a Location Call Center Only

For testing purposes or for placing a store online for Call Center Orders only, please follow the below steps:

Step 1: In the sidebar, navigate to and select the Locations Tab

Step 2: Search and select the location you wish to edit:

Step 3: Once the Location page populates, click Edit Location:

Step 4: Select Yes from the drop-down menu for the field labeled Restrict orders to users with Call Center access:

Step 5: Click Save:

The location will now only be available for users that have Call Center access


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