Disclaimer: This article is for Lunchbox 2 Enterprise customers only. If your dashboard header looks the same as below, you are in the right place:
Event Logging Overview

This section will show you how to manage event alerts for your location(s). Email alerts can be set up and customized to inform whomever you choose (owners, managers, tech support, etc) of specific events that occur at your location. These alerts are used to inform your stores of issues with orders or changes made to your store’s settings.


Table of Contents

Recent Events

Recent Events sections will be the spot you’ll want to check first if your location is experiencing issues. It will show you anytime an order is voided, transferred, refunded, and/or escalated, and any errors that your store has experienced. These Events will show the time that the Event occurred and who performed the Event, if applicable. Use the Filter dropdown to view only certain events.

Note: It is important to select a location before trying to view the recent events tab of the event logging tab.


Event Types

Alerts may be set up for the following Event Types…

Abnormal Response Time: This is an email sent when an abnormal response is noted from the Lunchbox Enterprise Dashboard to the Point of Sale System.

Dashboard View

Agent Error: Alerts when the Lunchbox Agent receives an error, which will be displayed with this event.

Dashboard View

Business Hours Override: Alerts that your Lunchbox Agent has been unable to connect to Lunchbox for at least 60 minutes, and as a result, we’ve turned off online ordering for the day for your store. Once the agent reconnects to Lunchbox, your online ordering service will be automatically restored within 10 minutes, unless otherwise specified, and you will receive a recovery notification.

Dashboard View

Email View

Cancel POS Order Failed: Thie alerts that an Order was canceled in the Lunchbox system but failed to cancel in the POS.

Dashboard View

Email View

Call Center Only: When a location is marked for Call Center Service Only. Example: A store wants to go live to take orders through the call center only and it will then not be visible to customers on the front end.

Dashboard View

Email View

Contact Response: Alert received when a contact response has been submitted by a customer.

Dashboard View

Email View

Created Restaurant Redirect: Alerts that a store is having orders redirected to another location.

Dashboard View

Email View

Deleted Restaurant Redirect: Alerts that a store is no longer redirecting orders to another location.

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Email View

External Order Load Error: Alerts when an order fails to load in the POS. The alert would include the store number, order number, and the reason/details of the error (Example: item not found)

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Email View

External Service Error: ???

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Email View

Location Activated: Alert received once a location has been activated for online ordering.

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Email View

Management Settings Updated: Alerts anytime changes are made to management settings on a location. Examples: Order Throttling Rules, Service Type Settings, Prep Time, Lead Time, etc.

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Email View

Menu Disabled for Location: Alerts that a menu has been disabled for this location.

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Email View

Menu Enabled for Location: Alerts that a menu has been enabled for this location.

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Email View

Menu Import Complete: Alerts that a menu import was successful. (On Premise POS ONLY)

Dashboard View

Email View

Menu Pack Import Complete: Alerts that a menu import was successful. (Cloud-Based POS ONLY)

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Email View

No Agent Check-In: Alerts when the Lunchbox Agent has not checked in with our servers for 60 minutes, unless otherwise specified.

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Email View

Online Status: Alerts any time a location’s online status changes.

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Email View

Online Status Offline: Alerts that a store has been taken offline.

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Email View

Online Status Online: Alerts that a store has been placed online for ordering on the Enterprise site.

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Email View

Order Escalation: Alerts when a store has a pending online order because the Lunchbox Agent stopped checking in. Our support team made contact with the location and confirmed they received the order via fax or email.

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Email View

Order Total Calculation Error: Alerts when the POS calculated total does not match Lunchbox’s calculated total.

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Email View

Order Transfer: Alerts when an order has been transferred from one location to another.

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Email View

Order Voided: Alerts that an order has been voided.

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Email View

Payment Received: Alerts when a house account payment for a location is received.

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Email View

POS Error: Alerts when there is a problem communicating with the POS.

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Email View

Provider Menu Export Complete: Alerts when the menu was pushed successfully from Lunchbox to each individual 3P Marketplace.

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Email View

Provider Menu Export Failed: Alerts when the menu push failed from Lunchbox to the 3P Marketplace by provider.

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Email View

Provider Settings Push Complete: Alerts when settings are initially pushed successfully from Lunchbox to the 3P Marketplace by the provider.

Dashboard View

Email View

Provider Settings Push Failed: Alerts when settings are initially pushed and fail from Lunchbox to the 3P Marketplace by the provider.

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Email View

Recovery: Agent Check-In: Alerts when an agent that has been checking in starts checking in again.

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Email View

Redirect: ???

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Email View

Refund Issued: Alerts when an order has been refunded.

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Email View

Remote Status Online: Alerts that a store has been placed online for ordering on the customer’s main site.

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Email View

Remote Status Offline: Alerts that a store has been taken offline for ordering on the customer’s main site.

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Email View

Restaurant Activated: Alerts that a location Status on the Locations Tab is set to Live on the Admin Dashboard.

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Email View

Restaurant Closed: Alerts that a location status on the Locations Tab is set to Closed on the Admin Dashboard.

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Email View

Service Type Status: Alerts any time a location’s service type changes.

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Email View

Service Type Status Offline: Alerts that a service type has been disabled.

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Email View

Service Type Status Online: Alerts that a service type has been enabled.

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Email View

Unable to Reserve Locker: Alerts that a pickup locker is having a tech issue or that lockers are full and there is no space available.

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Email View

Uncompleted Order: Alerts when an order has been accepted but has not been completed and order time has passed.

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Email View

Unconfirmed Order: Alerts when Lunchbox Support cannot confirm if an order was received by the location and had been temporarily canceled.

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Email View

Updated Restaurant Redirect: Alerts of any changes made to an existing redirect rule.

Dashboard View

Email View


Filter to View Specific Events

You have the ability to filter and view specific events for your location. This will remove all events other than the one you selected in the dropdown:

Global Alerts

Global alerts are set up by chain to alert specific people to events occurring at any location. For example, your technical support team would be alerted any time an Agent doesn’t check-in for any location

Edit Global Alerts

To edit a Global Alert, from the Event Logging Tab:

  1. Select the Global Alerts subtab

  2. Click the pencil icon to the left of the Global Alert that you wish to edit

  3. Enter the email address where you would like the alert sent

  4. Click Update

  5. Repeat above steps for each Global Alert that needs editing


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