Disclaimer: This article is for Lunchbox 2.0 customers only. If your dashboard header looks the same as below, you are in the right place:

Users Overview

The Users Tab is where you can search, create, edit, and assign roles to staff users for your chain

Table of Contents

User Roles

Lunchbox is configured to allow a tiered delegation of user management for access to the site. The below list explains each role’s access:

• Call Center:

  • Access to the Call Center only. No access to the management tabs

• Chain Admin:

  • Access to all tabs in management

  • Access to edit the Master Menu

  • Ability to create corporate users and chain admins or upgrade existing users’ access

• Corporate Manager:

  • Access to update menu pricing/availability, business hours, service types, manage orders, and view reports for any store.

  • Corporate Managers have access to all management functions for all stores, but no Master Menu access

• House Account Admin:

  • Access to create and view customer house accounts

  • Modify spending limits and accept payments

• House Account Manager:

  • Access to view customer accounts and accept payments

• Reports Manager (Corporate-level):

  • Able to access only Reports and Order Detail Tabs, but are not able to cancel or refund orders. Report Managers can be given access to issue refunds, if requested by the Chain.

• Reports User (Corporate-level):

  • Able to access only Reports Tab, but are not able to export results, cancel or refund orders

• Store Manager:

• Kitchen Staff:

  • Can update location hours on assigned menu

  • Activate/de-activate store menus

  • View/create coupons for the location assigned

  • Manage delivery rules (Maps + config of rules set for locations)

  • Review event logging tab

  • Review/manage House Accounts for the location they're assigned

  • Manage location users of the restaurant

  • Update location information (Not Store #, Name, Time zone, or DST observance)

  • Manage local order throttling rules

  • Observe Orders tab (OMS/Orders at restaurant they're assigned)

  • View Payments, but can not edit, view Reports for their assigned location, manage Tax rates via "Sales Tax"

  • Modify ST config and enable/disable on Service Types tab

  • Manage 86'd items via the "Unavailable Items" tab

If you are a Chain Admin, you have the ability to create and upgrade existing users to a Chain Admin, Call Center, Corporate-level Report Manager, or Corporate Manager via the Users Tab

Add a New User

To create a new user, follow these steps:
Step 1: In the sidebar, navigate to and select the Users Tab

Step 2: Click Add an account for a new staff member at bottom of the page:

Step 3: Enter the new user’s information in the required fields

Step 4: Click Create Account

When you click Create Account, a new screen will open for you to continue setting up the user and their permissions

Step 5: Select the Chain Roles subtab and check the box(es) next to the role(s) you want to grant the user.

Step 6: Select the Store Manager, Store Report Manager and/or Kitchen Staff to assign access to the location or locations they will be managing.

Step 7: Once you have completed setting up permissions, click Save and it will save all subtabs and return you to the Users page.

Locate/Edit an Existing User

To locate and edit an existing user, follow these steps:

Step 1: In the sidebar, navigate to and select the Users Tab

Step 2: Search for a user by entering their name (case sensitive) and/or email address in the corresponding fields

Step 3: Select any additional search filters:

• Show Inactive: enable this checkbox to include Inactive Users (users with no management access) in search results

• Store Level: enable the checkbox to include Store Level Users in search results

Step 4: Click Search

Step 5: Once, the user has been identified, click on the User name in the search results to Edit User:

Step 6: Make any necessary updates on the appropriate subtabs - you can update user’s first and last name, password, assigned role(s)

Step 7: Click Save when done

Delete an Existing User

Step 1: In the sidebar, navigate to and select the Users Tab

Step 2: Search for a user by entering their name (case sensitive) and/or email address in the corresponding fields

Step 3: Select any additional search filters:

• Show Inactive: enable this checkbox to include Inactive Users (users with no management access) in search results

• Store Level: enable the checkbox to include Store Level Users in search results

Step 4: Click Search

Step 5: Once, the user has been identified, enable the checkbox to the left of the user that you wish to delete

Step 6: Click Delete

Activate/Deactivate User

Step 1: In the sidebar, navigate to and select the Users Tab

Step 2: Search for a user by entering their name (case sensitive) and/or email address in the corresponding fields

Step 3: Select any additional search filters:

• Show Inactive: enable this checkbox to include Inactive Users (users with no management access) in search results

• Store Level: enable the checkbox to include Store Level Users in search results

Step 4: Click Search

Step 5: Deactivate a user by clicking the green button under the Status section (turning it red/disabled). Activate an inactive user by clicking the red button (turning it green/enabled)