How to Refund/Void an Order

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How to Refund/Void a Lunchbox Essential Online Order

Here we will teach you how to refund/void an order placed by a guest through the Lunchbox Essential Dashboard.

  • Click Payments on the side panel
  • Select Refund/Void
  • Find the order you are issuing a refund for and click Refund
  • Select PARTIAL REFUND to designate an amount of the total to refund or select FULL REFUND to refund the full amount charged. If issuing a Partial Refund, enter the Refund Amount
  • Select the Reason for Refund from the drop-down menu
  • Check EMAIL TO CUSTOMER to send an alert via email to the customer regarding the refund
  • Check EMAIL TO RESTAURANT OWNER to send an alert via email to the primary Lunchbox Admin regarding the refund
  • Click SAVE
  • The refund should now be reflected on the Orders page

 

Step 1 

 

Click Payments on the side panel

 

 

Step 2

 

Select Refund/Void

 

Screen_Shot_2022-06-19_at_7.04.34_PM.png



Step 3

 

Find the order you are issuing a refund for and click REFUND

 

Screen_Shot_2022-06-19_at_7.05.30_PM.png

 

Step 4

 

Select PARTIAL REFUND to designate an amount of the total to refund or select FULL REFUND to refund the full amount charged. If issuing a Partial Refund, enter the Refund Amount

 

 

Step 5

 

Select the Reason for Refund from the drop-down menu

 

Screen_Shot_2022-06-19_at_7.07.22_PM.png

 

Step 6

 

Check EMAIL TO CUSTOMER to send an alert via email to the customer regarding the refund

 



Step 7

 

Check EMAIL TO RESTAURANT OWNER to send an alert via email to the primary Lunchbox Admin regarding the refund

 

Step 8

 

Click SAVE

 

 

Step 9

 

The refund should now be reflected on the Orders page in red

 

Screen_Shot_2022-06-19_at_7.08.56_PM.png

 

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