How to Refund/Void an Order

How to Refund/Void a Lunchbox Essential Online Order

Here we will teach you how to refund/void an order placed by a guest through the Lunchbox Essential Dashboard.

• Click Payments on the side panel
• Select Refund/Void
• Find the order you are issuing a refund for and click Refund
• Select PARTIAL REFUND to designate an amount of the total to refund or select FULL REFUND to refund the full amount charged. If issuing a Partial Refund, enter the Refund Amount
• Select the Reason for Refund from the drop-down menu
• Check EMAIL TO CUSTOMER to send an alert via email to the customer regarding the refund
• Check EMAIL TO RESTAURANT OWNER to send an alert via email to the primary Lunchbox Admin regarding the refund
• Click SAVE
• The refund should now be reflected on the Orders page

Step 1 

Click Payments on the side panel

Step 2

Select Refund/Void

Step 3

Find the order you are issuing a refund for and click REFUND

Step 4

Select PARTIAL REFUND to designate an amount of the total to refund or select FULL REFUND to refund the full amount charged. If issuing a Partial Refund, enter the Refund Amount

Step 5

Select the Reason for Refund from the drop-down menu

Step 6

Check EMAIL TO CUSTOMER to send an alert via email to the customer regarding the refund

Step 7

Check EMAIL TO RESTAURANT OWNER to send an alert via email to the primary Lunchbox Admin regarding the refund

Step 8

Click SAVE

Step 9

The refund should now be reflected on the Orders page in red