How to Refund/Void a Lunchbox Essential Online Order
Here we will teach you how to refund/void an order placed by a guest through the Lunchbox Essential Dashboard.
- Click Payments on the side panel
- Select Refund/Void
- Find the order you are issuing a refund for and click Refund
- Select PARTIAL REFUND to designate an amount of the total to refund or select FULL REFUND to refund the full amount charged. If issuing a Partial Refund, enter the Refund Amount
- Select the Reason for Refund from the drop-down menu
- Check EMAIL TO CUSTOMER to send an alert via email to the customer regarding the refund
- Check EMAIL TO RESTAURANT OWNER to send an alert via email to the primary Lunchbox Admin regarding the refund
- Click SAVE
- The refund should now be reflected on the Orders page
Step 1
Click Payments on the side panel
Step 2
Select Refund/Void
Step 3
Find the order you are issuing a refund for and click REFUND
Step 4
Select PARTIAL REFUND to designate an amount of the total to refund or select FULL REFUND to refund the full amount charged. If issuing a Partial Refund, enter the Refund Amount
Step 5
Select the Reason for Refund from the drop-down menu
Step 6
Check EMAIL TO CUSTOMER to send an alert via email to the customer regarding the refund
Step 7
Check EMAIL TO RESTAURANT OWNER to send an alert via email to the primary Lunchbox Admin regarding the refund
Step 8
Click SAVE
Step 9
The refund should now be reflected on the Orders page in red
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