Otter integration enables Lunchbox ordering platforms to pull Restaurant Partners' menus from Otter and inject orders into the POS system. 

NOTE: Otter integration with Lunchbox supports Web, App, and Catering platforms for single-brand Restaurant Partners, as well as Web and App platforms for Marketplace (multi-brand) restaurants with a single Otter account.

Benefits

• Efficiency & Simplification: Otter's solutions help you manage multiple delivery and pickup channels from a single tablet, including first-party orders placed via Lunchbox ordering platforms

• Transparency: Otter provides you with actionable insights so you can optimize online delivery and pickup channels

• Innovation: Otter helps you grow your business by facilitating expansion to new delivery providers and virtual brands.

• Expansion: Otter grows your business through expansion opportunities.

Limitations

• POS Systems 
  • For the full list of POS systems that Otter supports, please refer to this page
• Compatibility with other LB Products
  • Single-brand Restaurant Partners
    • While Credit and Tier loyalty systems can be used, in-store earnings or redemptions are not supported. 
    • Scan-to-Pay, Pocket Kiosk, Subscriptions, and Lunchbox eGift Cards are not compatible with the Otter integration
  • Marketplace (Multi-brand) Restaurant Partners
    • All brands must be on a single Otter account to be compatible with Lunchbox Web and App platforms
    • Catering ordering platform is not offered to multi-brand Restaurant Partners
    • Scan-to-Pay, Pocket Kiosk, Subscriptions, and Lunchbox eGift Cards are not compatible with the Otter integration
• Reporting
  • Lunchbox reporting will be the source of truth for all reporting on Lunchbox orders

Links

Link to Otter's Help Center

Link to Otter's FAQ Information