Chowly Overview

Chowly Overview

Chowly works as an aggregator for all online ordering platforms (including Lunchbox, as well as any of the Restaurant Partner's third-party solutions) to inject orders into the Restaurant Partner's POS system; this allows them to be managed and printed for the restaurant staff to make and fulfill for their guests.

NOTE: Chowly integration with Lunchbox supports Web and App platforms for single-brand Restuarant Partners

Benefits

Chowly offers the following benefits:

• Flexible Integration: Chowly integrates with third-party online ordering systems (large and small) and has experience with a wide range of POS systems.
• Simplify Ordering: Chowly streamlines and digitizes the ordering process, eliminating the need for manual order entry.
• Reliability and Customer Service: Chowly focuses on accuracy, quick turnaround, and reliable customer service.
• Cost Savings: Lower your labor costs by getting rid of the time-consuming task of data entry.
• Quick Platform Launch: On average, it takes only 5-7 business days from the time you sign on with Chowly to launch your integration.
• Continuous Order Confirmation: Chowly can confirm orders within fifteen (15) seconds.
• Accommodates Menu Changes: Chowly can accommodate sudden menu changes and doesn’t require you to build a separate menu in order to use their platform.

Limitations

• Compatibility with other LB Products
  • Currently, Chowly integration does not support multi-brand ordering experience
  • Chowly integration does not support Scan-to-Pay, Subscriptions, or Catering.
  • While Credit and Tier loyalty systems can be used, in-store earnings or redemptions are not supported.
• Delivery Cadence
  • Chowly processes Delivery processes every Monday.
  • Requests must be received by 5pm CT on Monday to be started that week. 
• Menu Configuration
  • Item-level notes: Item-level notes are currently not supported. The Product team is planning on updating the integration to support item-level notes, and this documentation will be updated appropriately.
  • Nested Modifiers: Nested modifiers are currently not supported.
• Reporting
  • Lunchbox reporting will be the source of truth for all reporting needs.
    • Lunchbox applies all discounts, loyalty redemptions, and gift card amount to the check before pushing the order to Chowly.

Links

Supported POS Systems (Chowly Website Link)

Chowly Knowledge Center

FAQ

General:

• Does Chowly support POS systems for RPs with 25 or fewer locations?
  
  • Chowly supports only the following POS systems for restaurant partners with 25 or fewer locations: Upserve, Square, Toast, NCR Aloha, Clover, Squirrel.
• How will pricing and contracting/billing be handled?
  • Pricing: All questions that are related to pricing details should be directed to Chowly, as the pricing options vary.
  • Contracting / Billing: All sales and contracting will be handled directly by the Chowly team.

Ordering:

• If an order has items or modifiers that are not available is the order failed as a whole?
  • Yes.
• Are failed orders retried? If so, how many times and for how long?
  • They are tried 5 times in succession before completely failing.
• Does Chowly offer any fallback protocols if an order cannot be injected into the POS?
  • Chowly will call the Restaurant Partner with a message letting them know that an order has failed. The Restaurant Partner can call Chowly for additional details.

Uptime:

• How will Lunchbox be notified of service interruptions and outages?
  • Chowly has a status page (https://chowly.statuspage.io/) that displays outages or service interruptions. The Lunchbox Team and Restaurant Partners can subscribe to receive notifications.