Canceling DoorDash Drive Orders

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DoorDash Drive is a Delivery Service Provider (DSP) that can be integrated as a third-party delivery service. 


Setup Process

Step 1: Navigate to the Search for Orders tab on the Admin Dashboard.



Step 2: Search for the specific order that needs to be canceled by utilizing the available filters (e.g., Customer First Name, Last Name, Email, or Order Number).



NOTE: The Order Number will match the assigned number on Point of Sale.

Step 3:
Once the order has been found and selected on the Admin Dashboard, locate the Tracking ID.



Step 4: Navigate to the Doordash Support Website and select the Customer Chat option.



Step 5: After selecting the Chat option, fill out the necessary details as shown below.



Step 6: Provide the Doordash Customer Support agent the Tracking ID for the Order. Wait for cancellation confirmation from the Support agent before informing the Customer of the status.




  • What if Doordash customer support live chat has a long queue or is not available?
    • If Doordash customer support is not available, coordinate with the restaurant and Doordash service rep to cancel the order.



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