Admin Dashboard for Marketplace

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Feature Overview:

Mini-marketplace is a platform built to manage multiple kitchens that have different virtual brands or concepts, giving a guest the ability to order from multiple cuisines at one time. Let's take a look at the product.

 

 

Solutions Guide: 

Performing Location or Brand Search Process

Step 1: In the Marketplace Admin, use the dropdowns at the top of the page to search, which is broken down in two ways: 

  • Search by Location (of the Marketplace Restaurant Partner)
  • Search by Brand (of Restaurant Groups within Restaurant Partner)

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Search by Location

 

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Search by Brand

 

 

86’ing Items Process:

Best Practice: To navigate to an item or modifier, start from the Menus section and navigate to the groups, items, or modifier options.

 

Step 1: After selecting a brand from the dropdown menu (Reference: Performing Location or Brand Search Process), use the Marketplace Admin navigation panel to select the Menus option, which is under Menu Entities. All menus available for the selected brand will be displayed:

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Step 2: All available menus will have the toggle switch turned on (i.e., blue); unavailable menus will have the toggle switch turned off (i.e., gray). You can click on the name of any available menu to see different options:

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Step 3: Clicking on a menu will display the following:

  • Edit Details
  • Location Availability (the toggles allow you to make the menu available or not)
  • Menu Groups

After making any changes, don’t forget to Save.

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Step 4: Within the Menu Groups section, you can click on the desired Menu Group, which will open options for that item. The following items are available:

  • Edit Details
  • Location Availability (the toggles allow you to make the menu group available or not)
  • The Group Items section will also be available.

After making any changes, don’t forget to Save.

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Step 5: After clicking on the desired Group Item (e.g., Impossible Classic Burger), the following Group Items options are available:

  • Edit Details
  • Location Availability (the toggles allow you to make the Group Item available or not)
  • Item Options

After making any changes, don’t forget to click Save.

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Step 6: After clicking on an option from the Item Options section, information is displayed for you. From here, you can click on the Schedule Availability button to have a window swing in from the right with options:

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Step 7: After the Schedule Availability window swings open, the following steps are available to modify all needed options:

  • Choose Availability
  • Choose Availability Dates
  • Choose Locations

After making any changes, don’t forget to click Save.

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Turning On/Off Locations Process:

Step 1: After logging in, use the Marketplace Admin navigation panel to select Kitchens. A list of the marketplace’s kitchens will be displayed:

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Step 2: Select a location from the list to see detailed information for that particular kitchen, such as:

  • Location Details
  • Location Status
  • Edit Details (which contains all Restaurant Groups for that location)
  • ASAP Ordering Status
  • Operating Times (e.g., Pickup Times, Delivery Times, Dine-In Times)

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Step 3: In the Location Status section, to turn on/off the currently displayed location, the following options will be disabled:

  • Delivery Status
  • Pickup Status

NOTE: Leave the Location Status toggle switch on.

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Step 4: Locations are off when the slider is gray (i.e., Inactive) and locations are on when the slider is blue (i.e., Active).

 

Step 5: HOLIDAY HOURS: In the Marketplace Admin navigation panel, click Holiday Hours to see the options.

 

NOTE: Unfortunately, Holiday Hours do not work for Marketplace Admin because there is no override for Holiday Hours on a Kitchen; it is not available on a Kitchen Menu.

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Turning On/Off Locations Process:

Step 1: After logging in, use the Marketplace Admin navigation panel to select Kitchens. A list of the marketplace’s kitchens will be displayed:

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Step 2: Select a location from the list to see detailed information for that particular kitchen, such as:

  • Location Details
  • Location Status
  • Edit Details (which contains all Restaurant Groups for that location)
  • ASAP Ordering Status
  • Operating Times (e.g., Pickup Times, Delivery Times, Dine-In Times)

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Step 3: In the Location Status section, to turn on/off the currently displayed location, the following options will be disabled:

  • Delivery Status
  • Pickup Status

NOTE: Leave the Location Status toggle switch on.

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Step 4: Locations are off when the slider is gray (i.e., Inactive) and locations are on when the slider is blue (i.e., Active).

 

Step 5: HOLIDAY HOURS: In the Marketplace Admin navigation panel, click Holiday Hours to see the options.

 

NOTE: Unfortunately, Holiday Hours do not work for Marketplace Admin because there is no override for Holiday Hours on a Kitchen; it is not available on a Kitchen Menu.

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Turning On/Off Location Brand Process:

Step 1: After selecting a brand from the dropdown menu (Reference: Performing Location or Brand Search Process), use the Brand Admin navigation panel to select the Locations. All of the Brand’s locations will then be displayed:

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Step 2: Select a location from the list to see detailed information for that particular Brand, such as:

  • Location Details
  • Location Status
  • Edit Details (which contains all Restaurant Groups for that location)
  • ASAP Ordering Status
  • Operating Times (e.g., Pickup Times, Delivery Times, Dine-In Times)

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Step 3: From here, you can toggle the Location, Delivery & Pickup Status to Inactive and save to turn off that Brand’s Location page.

 

 

Adjusting Kitchen Location Hours Process:

Step 1: After selecting a brand from the dropdown menu (Reference: Performing Location or Brand Search Process), you can then access Groups and Brands by selecting the Kitchens menu option, which will show all visible locations.

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Step 2: Select a location from the list to see detailed information for that particular kitchen, such as:

  • Location Details
  • Location Status
  • Edit Details (which contains all Restaurant Groups for that location)
  • ASAP Ordering Status
  • Operating Times (e.g., Pickup Times, Delivery Times, Dine-In Times)

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Step 3: In here, only the Operating Times can be changed and saved; menus cannot be changed in this section.

 

 

Creating Admins Process:

Step 1: After selecting a brand from the dropdown menu (Reference: Performing Location or Brand Search Process), click on the Admins link in the Marketplace Admin navigation panel. The following options are available:

  • Searchable fields, allowing you to search by First Name, Last Name, or Email.
  • Admin Notifications button
  • Create New Adminbutton (used to create a New Admin)

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Step 2: Clicking the Create New Admin button opens a swing-out window with available options to create a new Administrator.

 

NOTE: In the example provided, Reef Admin is selected as the Role; also, it is important to select the Authorized Locations below the Role field.

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Step 3: Once the necessary information is filled out for your new Admin, click Create and your new Admin will be created.

 

NOTE:  You will need to share the login information with that new individual or group.

 

 

Turning Brand Offline Process:

Step 1: After selecting a brand from the dropdown menu (Reference: Performing Location or Brand Search Process), you can then access Groups and Brands by selecting the Locations menu option, which will show all visible locations:

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Step 2: Select a location from the list to see detailed information for that particular kitchen, such as:

  • Location Details
  • Location Status
  • Edit Details (which contains all Restaurant Groups for that location)\
  • ASAP Ordering Status
  • Operating Times (e.g., Pickup Times, Delivery Times, Dine-In Times)

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Step 3: In the Operating Times section, brands can have their time adjusted to reflect any offline needs.

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After making any changes, don’t forget to click Save

 

 

FAQ:

  • Can I see reports by brand?
    Reporting by Brand is not currently available and would require additional support from your Customer Success Manager (CSM) to get a report created!
  • Can I reorder restaurant groups?
    This is not available on the dashboard at the moment and requires engineering support!

 

Glossary

  • Holiday Hours:  A schedule of the restaurant that is set ahead of time for holiday purposes. The effectiveness of this is also until the Set Date only. This overrides the regular hour set in the Operating Hours.
  • Marketplace:  A platform built to manage multiple kitchens that have different virtual brands or concepts, giving a guest the ability to order from multiple cuisines at one time.

 

 

 

 

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