Managing Lunchbox Loyalty 2.0

Lunchbox Loyalty allows you to manage your loyalty programs powered by Lunchbox in the Admin Dashboard

Table of Contents

Navigating To Loyalty Admin

Step 1: Log in with LB2 Admin credentials

Step 2: Navigate to Admin Dashboard by clicking the cog icon in the upper right

Step 3: Click on Loyalty Admin on the left-hand navigation bar

Step 4: You’ll be automatically authenticated and brought to LB Loyalty’s Admin Page

Creating Loyalty Rewards

Configure Open Discounts:

Step 1: From the Rewards Tab click on Discount Configurations

Step 2: Click Add Open Discount

Step 3: Enter a Name for your Open Discount. Example: Loyalty Credit Open Discount

Step 4: Select a Discount Partner (Promotion Partner) from the dropdown options. Example: LB2

Step 5: Enter an External ID - This value should be the word found in the Coupon that was created to make the coupon in the CLU field minus the word “:redeemable:”

Step 6: Enter a Location ID (Optional)

Step 7: Click Add Open Discount

Example Rewards Dollars Coupon

Create a Loyalty Credit Reward

Step 1: Navigate to Loyalty Rewards (Reward Codes)

Step 2: Select Loyalty Credit from the drop-down

Step 3: Enter a Reward Name for internal use. Example: $5 Loyalty Credit

Step 4: Enter Description Example: $5 dollar off reward credit for orders

Step 5: Enter Novadine as Discount Partner

Step 6: Enter a numerical Amount to be reward. Example: 6

Step 7: Click Add New Reward

Create a Coupon Linked Reward

Step 1: Navigate to Loyalty Rewards (Reward Codes)

Step 2: Select Coupon Code from the drop-down

Step 3: Enter a Reward Name for internal use. Example: Free Coffee

Step 4: Enter Description Example: Here’s a free coffee on us

Step 5: Enter Novadine as Discount Partner

Step 6: Enter a pre-created coupon code (Coupon CLU)

Step 7: Enter Image URL (Optional)

Step 8: Click Add New Reward

Creating Loyalty Programs

Create a Spend Program

Step 1: Navigate to Programs on the left-hand navigation bar

Step 2: Select Spend from the Program Type drop-down selection

Step 3: Enter a Program Name for external guests. Example: Foxtail Rewards Program

Step 4: Enter a Program Description for external guests. Example: Earn 10 points for every dollar you spend. Get $5 for every 500 points you earn.

Step 5: Enter a numerical value for the Points Required in your Spend Program. Example: 500

Step 6: Select a previously created Reward from the dropdown. Example: $5 Loyalty Credit

Step 7: Enter a Point Conversion scale for your program. Example $1 is equal to 10 points

Step 8: Click Add Program

Creating Loyalty Bonuses

Create a Sign-Up Bonus

Step 1: Navigate to Bonuses on the left hand navigation bar

Step 2: Select Sign-Up from Type of Bonus dropdown

Step 3: Enter a Bonus Name for internal use: Example: Free Coffee Sign Up Bonus

Step 4: Enter a Bonus Description for internal use: Free coffee reward to incentivize new loyalty members

Step 5: Select a pre-created Reward from the drop down. Example: Free Coffee

Step 6: Click Add Bonus

Creating Loyalty Perk

Fill the name of your perk and description. Use the drop-down to select “perk type”.

Add the reward via the next drop down. Then we can move on to 1 and 2. As mentioned above perk requirements comes in 2 types (tier vs non-tier). Here is where you can add conditions the user must meet for this perk.

Other Loyalty Page Admin Actions

1. Search existing Rewards/Programs/Bonuses by Name

2. Add New Rewards/Programs/Bonuses

3. Sort existing Rewards/Programs/Bonuses by column header

4. Edit existing Rewards/Programs/Bonuses settings

5. Navigate between multiple pages and results per page

Toggle active status on or off for Rewards/Programs/Bonuses

Guest Facing UX/UI

Loyalty Wallet

1. Points Required (Program Page)

2. Program Name (Program Page)

3. Program Description (Program Page)

4. Loyalty Credit Reward (Rewards Page - Loyalty Credit)

5. Reward Name (Rewards Page - Coupon Code)

6. Reward Description (Rewards Page - Coupon Code)

Cart / Checkout